Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellent and honest coverage!!!
My recent claim was a bit complex due to the nature of my kitty’s visit and took a little while longer than normal to get specialists notes. However, we have had this policy for over a year and it has been wonderful. Quick payments and easy submission of claims through the VitusVet app. Everything that they promise to cover is covered! Our whole pet wellness plan has been such huge sigh of relief! Love love love Nationwide!
Insurer: Nationwide
By: Rachael
Best pet insurance available
Great communication regarding status of claim. Website is easy to navigate and has all your documents available ie. policies, claims, etc.
Insurer: Nationwide
By: Nancy
Keep up the good work
Your review and paying claims during this trying time of Trying to figure out what’s wrong with Roxy has been great. Keep up the good work!
Insurer: Nationwide
By: Patricia
I don't understand this question?
So fast it had been very easy to deal with toy and I hope it will continue like that.
Insurer: Nationwide
By: Denisse
So happy with your service!
I'm relieved that it is so easy to work with Nationwide filing claims and keeping my new puppy healthy. It is worth every penny. Thank you so much for making my healthcare better.
Insurer: Nationwide
By: Diane
Seamless, quick and easy claims processing
First claim was submitted with Nationwide and the online portal made it very quick and easy. The portal was very user friendly, we got a prompt notification of status changes. Overall very a happy with insurance coverage and ease of system.
Insurer: Nationwide
By: Jenny
Thank you for all you do!!
Always helpful and timely.. I love my pets insurance company and have shared information about nationwide pet insurance with friends
Insurer: Nationwide
By: Kelly
100% Satisfied!!!
SO happy I decided to go with ASPCA pet insurance! Our doggie, Gunnar, tore both CCL's within several weeks of each other. I submitted my claim to ASPCA and they handled the claim seamlessly & kept me updated every step of the way. The whole process could not have been any easier. They even called to check up on Gunnar and see how he was doing. I am 100% satisfied with the service I received! I have already recommended them to friends :)
Insurer: ASPCA
By: Amy
The very best Pet Insurance available.
The very best Pet Insurance I have ever been had. I have had many in my lifetime, but the Nationwide Pet Insurance is absolutely the best. Very easy to submit claims. Straight forward when it comes to the amount and expedience of reimbursements. If you are in the market for a Pet Insurance policy, look no further because there is not anything that can compare to the Nationwide Pet Insurance policy.
Insurer: Nationwide
By: Jackie
Amazing and Enjoyable
I am very grateful for this insurance company. It is an easy process, customer service driven and on average, saves us money.
Insurer: Nationwide
By: Stacey