Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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My dog is well taken care of by Hartville!
Hartville is easier to work with than human insurance companies. I have peace of mind knowing I can bring my dog to the vet without worry. Thanks for helping me take care of my pup.
Insurer: Hartville
By: Shin
Hartville takes care of its clients
We are extremely pleased with our policy. In addition any time we need assistance Hartville representatives have been very helpful as well as understanding.
Insurer: Hartville
By: August
Don't buy this insurance
I have had Nationwide for three of my dogs, the two that passed away in the last four years and my current one, who is a year old. I was told that I could upgrade to the Whole Pet with Wellness plan after a year. I called to do so but was denied the upgrade... because of seasonal allergies. Seriously. Seasonal allergies was reason for denial. This pretty much sums up what is wrong with the insurance business in general in the U.S.-- denial of coverage for "pre-existing" conditions, even something silly like allergies. Oh, I was good if they wanted to exclude the allergies, but they said no, no upgrading at all because of them.
Insurer: Nationwide
By: christine
Best Pet Insurance
They make submitting claims is easy and efficient. Whenever I have questions customer service is always helpful. Having to go to the vet multiple times a year is no longer dreaded
Insurer: Nationwide
By: Olivia
Quick claims process
My Vet's office erred in submitting the same claim within a minute, thinking that the first one did not go through. It was quickly resolved.
Insurer: Trupanion
By: Lori
GREAT INSURANCE!
Always quick service! The ease of having this insurance is excellent.
Insurer: Trupanion
By: Carol
Wonderful pet insurance.
Extremely easy as usual. I recommend you to everyone I talk to about pet insurance. You're the best. Thank you.
Insurer: Trupanion
By: Hugh
Best Pet Insurance!
Wonderful service and so happy we chose Trupanion for our pets insurance. When I had to call to cancel the service when our dog passed away, the person I spoke with was so sweet and compassionate to me.
Insurer: Trupanion
By: Sharon