Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Perfect
Nationwide has been so helpful. Fiji is my first dog, he's one now and he's a mixed bulldog. We have come across many health issues throughout the last year and things always happen, as for any dog! Nationwide has been efficient with reviewing our claims and available for help as needed. I forgot to update my new card information when my old one expired and they were happy to accept my payment after i received a notification letter in the mail. They are understanding and affordable! Thank you Nationwide for being flexible and making this journey a less stressful one. Highly recommend for all pet owners!!!
Insurer: Nationwide
By: Amanda
Excellent submission and reimbursement process.
Very efficient organization that keeps me informed during the entire submission and decision process.
Insurer: Nationwide
By: William
Friendly. Helpful.
Always friendly and helpful. Seem to really care about my pets. Claims are super easy to file online and receive payments online is easy too.
Insurer: Nationwide
By: Brenda
Very long wait time to process claims but the service is great!
Very helpful!
Insurer: Nationwide
By: Maggie
Outstanding
Outstanding service and policy.
Insurer: Nationwide
By: Jim
Great Pet insurance
Very satisfied with the prompt attention to my claims. Appreciate the ease in filing.
Insurer: Nationwide
By: Patti
Hartville has been a lifesaver!!!
Hartville has been a lifesaver this year!!! One dog needed CCL surgery this year and Hartville was very responsive with answering questions as well as providing updates for his multiple claims. Our other dog needed to start allergy treatments this year and has needed multiple appointments before staring her on allergy injections. Hartville has been quick to cover all claims that have been submitted and followed up with our vet clinic if they had questions.
Insurer: Hartville
By: Benjamin
Excellent service and timely response to claims.
Nationwide provides great comprehensive coverage that allows me to submit my claims at my convenience and is always expedient when responding and fulfilling them. It’s easy and quick to have the funds from claims transferred to my account.
Insurer: Nationwide
By: Joseph
ASPCA provides great customer service and easy claim submission for our dog
We've had ASPCA coverage for 2+ years since adopting a labrador retriever. Chuck's proven to be quite a handful, and ASPCA has been crucial in helping us keep Chuck healthy without breaking the bank. ASPCA's claims submission process is straightforward and easy to manage, and they approve claims very quickly. We've never had any issues with denied or disputed coverage. And anytime Chuck has had an issue, they make sure to call and check that he's doing okay. ASPCA has earned our trust and our continued business.
Insurer: ASPCA
By: Chris
13 years
Have been pleased the past 13plus years. Have had our 2 babies insured with you for their entire lives. Year ago lost one of our children and both us and our LuLu miss Brandy. You have been efficient and as advertised. Thank you.
Insurer: Nationwide
By: Robert