Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Excellent
Unfortunately this was my final claim for Schatzi. Your team handled it excellently.
Insurer: Pets Best
By: Sandra
Follows up with customers
Customer service is always efficient in following up with client to resolve any questions.
Insurer: Pets Best
By: Martha
Nice and Helpful
The gentleman I spoke with was very nice and helpful
Insurer: AKC
By: Glen
Great Per Insurance Provider
ASPCA pet insurance is very fair. My Yorkie has had two major injuries/illnesses since I’ve been insured by them and they covered most of the bills. What they didn’t cover made sense to me. Customer service is top notch. So much better than my prior pet insurance company which always found a way out of coverage yet constantly raised my premiums.
Insurer: ASPCA
By: Mindy
wonderful
Khaleesi was under the weather for a week and spent 3 (days) only at the vet. She's fully recovered and back to herself. Her B-day was the 5th and she was 2. So nice to not have to worry about cost with Nationwide Ins. Easy to file. Form and fax!
Insurer: Nationwide
By: Karen
Best investment ever for our pets
Unfortunately, 2 of our fur kids have had major medical problems, resulting in a lot of expensive medical tests. Nationwide covered a lot of the expenses. We are retired & the checks we received from having pet insurance made a very big difference to us. We never hesitated to schedule a vet visit or denied any of the recommended testing or treatment. In a multi pet household, we feel the insurance is not a luxury. Thsnk you for your great service. D
Insurer: Nationwide
By: Esther
We are thrilled with how Healthy Paws helped us with our pet
My husband and I could not be more pleased. We are very sensitive to customer service. Healthy Paws, Tim in particular, exceeded our expectation. Not only were the claims super easy to file, we go the checks fairly quickly. Our dog had a serious surgery (that was expensive and a complete success). Healthy Paws had our back the entire time. After Dolly's surgery, Tim, from Health Paws, sent us an email inquiring about Dolly's recovery. Mark and I were so pleasantly surprised. What a lovely gesture this was, especially since it was so difficult for us to go through this medical ordeal. I would recommend Healthy Paws to anyone looking for a reliable and customer-oriented company. Oh, it's REALLY worth it since you never know what will happen to your pet-babies.
Insurer: Healthy Paws
By: Rosie
Good coverage, but the claim process/checking claims is awkward, and turn around time is very slow.
Nationwide offers very good coverage, but the methods for filing claims are outdated. My previous company had everything online. I only had to attach a copy of the paid invoices and fill in a brief explanation on the website. The "check status" should show all of the same information that is submitted to make it easier to track. especially if there are multiple claims in a short period of time. This is especially helpful since it takes a VERY long time for claims to process. Our previous insurance often turned our claim around within a week unless they were contacting the vet for more information. It can take over a month with NW. Hoping the process improves in the next coverage year.
Insurer: Nationwide
By: Betty
Nationwide Pet Insurance is the BEST!
After looking at many pet insurance quotes, I settled on Nationwide. Unfortunately, I have had a few claims this year. My claims were easy to submit and were paid quickly. I will definitely be staying with Nationwide! Thank you!
Insurer: Nationwide
By: Lori
Thank You!
This company is extremely prompt! And professional! I appreciate your care and service! Thank you for always emailing a follow up ‘check in’ on my puppies! Thank you for your service! We look forward to having a great long term relationship with your company!!
Insurer: Nationwide
By: Stephanie