Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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I would highly recommend for anyone looking for Pet Ins, to go with ASPCA.
I’ve been an ASPCA INS. member for a number of years. Fortunately my Pugs have remained reasonably healthy but this past year, my Pug Nina who is 13 now has had a bad health year with several different issues. ASPCA has been wonderful . It’s such peace of mind when I’m in the Vet Clinic To Hand over my charge card knowing it won’t be taking such a hit because of the Ins. The claims are processed amazingly fast. I am forever grateful to ASPCA for what they do, not to mention everyone I have spoken with when I call. Thank you so much ASPCA. Sincerely Iris 😊🐾🐾
Insurer: ASPCA
By: Iris
Thank you for ALL the special attention...
A special 'Thank You" to each and every one of you who worked with me and my veterinarian on my claims for Sampson (Cocker Spaniel, age 15), Sadie Hawkins (Maltese, age 9) and Skylar (Cocker Spaniel, age 5). Each member of the staff that I worked with was not only patient and caring, but showed a genuine concern not only for my pups, but for getting me through the claims process. All of my questions were answered politely and professionally with much attention to detail.
Insurer: ASPCA
By: Catherine
Lifesaver
I cannot express how great Nationwide is. We have a policy for all 3 of our dogs. Submitting claims is so easy and I've always received reimbursement quicker than what they state as the turn around time. Their customer service is great. I would recommend all pet parents get a policy for their pets.
Insurer: Nationwide
By: Sarah
Getting pet insurance was the best decision I ever made for my dog!
I bought pet insurance for my dog and about 4 months later she tore her ACL. I could never have had the surgery without the insurance and she is currently recovering and so happy. She is very active so living with the injury was painful and would have really affected her quality of life. Filing the claim was easy and whenever I called, the representatives were helpful and professional. Going forward, I will always get pet insurance for every pet I ever own!
Insurer: Nationwide
By: Nancy
I wish my insurance was as good as my dog's.
So happy with Nationwide Pet Insurance. The claims are filled out by my vet and reimbursements are timely. The explanation provided on the user website provides explanation for each line item if it was not reimbursed or was partially reimbursed. Customer service is fantastic. I've only used the vet helpline once but was pleased with the consultation I was provided.
Insurer: Nationwide
By: Cynthia
Need easier claims submission
Overall experience is good with Nationwide, however, I would prefer a simpler method of online claim submission without having to download an app to my phone (which I did to facilitate the process). I did this, because I have had to make several claims for my one cat recently and I am trying to minimize the time between submission and refund. Perhaps there is a way to submit claims online, but I have not figured it out. And for someone like myself, who is fairly tech savvy not to figure it out, it definitely would not be intuitive for someone with little technical knowledge. Therefore, if online submission exists, it should be easier to navigate to.
Insurer: Nationwide
By: Anne
Very helpful staff and claim turnaround, while not quick, acceptable!
Very helpful staff and fair turnaround time for claim. Thank you, Nationwide!
Insurer: Nationwide
By: Deborah
Happy with the coverage and service
Great coverage and service
Insurer: Nationwide
By: John
No hassle pet insurance
I can’t say enough about how wonderful Healthypaws is. Unfortunately, I have a very sick little dog who needs loads of medical care and medication. There are never any issues about paying her claims, I send the bills via their website, within a day I get a confirmation of receipt, I’m updated when claim is processed and within 2 weeks I receive a check, it’s that simple. I don’t know where my little Buttons would be without them.
Insurer: Healthy Paws
By: Jan
Great and expedient service!
Great and expedient service
Insurer: Nationwide
By: Maria