Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Efficient, Easy Process
The process for submitting claims is simple and quick. I have always received a timely response and my claims have always been paid in full.
Insurer: Nationwide
By: Kate
Excellent
A wonderful insurance company! Submitting claims is easy and reimbursement time is fast. I speak very highly of Nationwide for pets and refer them to everyone.
Insurer: Nationwide
By: Jane
Trupanion has excellent customer service
Excellent customer response, very quick to respond to all my questions. Thank you
Insurer: Trupanion
By: Leslie
Nationwide makes it easy
Nationwide makes submitting claims easy. They keep you up to date on where they are in the process. EOBs are easy to understand. The policy is easy to understand. Regular communications give useful information.
Insurer: Nationwide
By: Cathleen
I think Nationwide is very helpful
I'm very happy with the service and policy with Nationwide
Insurer: Nationwide
By: Jennifer
DO NOT GET THIS
Please everyone reading this take my advice and do NOT go with nationwide pet insurance. They just cancelled my ferrets policy and claimed it was pre existing when it wasn’t and refuse to pay me the money they owe me but still take out the monthly payments. Please please do not go with them they are cruel and never reply to anything . I don’t want anyone to suffer like I am. I got the insurance to help me because they are expensive and my boy recently got diagnosed with congestive heart failure and now they claim it’s pre existing . Now I am fighting to get my monthly payments and money back it’s a nightmare I wish upon no one
Insurer: Nationwide
By: Jessica
Wonderful Benefit! Submission Experience Needs Improvement.
Nationwide Pet Insurance is absolutely valuable and I would recommend. However, the claim submission process requires the patience of a saint. My last customer service experience was less than desirable but the Supervisor stepped in when requested, and was knowledgeable, kind, and solution oriented. I give it an A-.
Insurer: Nationwide
By: Samantha
The pet insurance is great, but accuracy in claims processing is not so good
We really like the Nationwide Pet Insurance, and we like the fact that it is a flat rate not age based, as well as getting multi-pet discount. However, because we have multiple pets, we tend to take more than one pet to out vet each time we have an appointment. This appears to be a problem with claims processing. More than once, I've had to call customer service and get the claim reprocessed because it was either reviewed with an amount associated with the wrong pet or completely processed incorrectly. Customer service is always is always very friendly and helpful, but I would rather not have to call. Also, it would be nice if there were an online form to complete (rather than an Adobe Acrobat form) to use for submitting claims. That way I could just fill out and attach the receipt online instead of doing a lot of scanning of papers.
Insurer: Nationwide
By: Brenda
Couldn't have done it without Nationwide !
Thank you so much for being there for Gracie and us. We deeply appreciate all of the help that Nationwide has done for Gracie. She is back to herself and enjoying life as she shouldbe. THANK YOU.
Insurer: Nationwide
By: Lynn