Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Such a great overall experience
I wasn't sure whether to get pet insurance when we brought home a new kitten. I was a bit skeptical. I decided to purchase pet insurance through healthy paws. I was an easy online experience. I submitted a few minor vet invoices and the healthy paws website was super easy to drag and drop everything. Response time was extremely quick and with very detailed explanations. Our kitten developed some respiratory problems and after some extensive exams, the bill was quite large. I knew this would be the test for healthy paws. I submitted everything and within 48 hours I had a decision and healthy paws paid in accordance with the policy. I received the check within 48 hours. The best part......healthy paws followed up with an email asking how the kitten was doing. It was very personal and heartfelt. Safe to say I will have healthy paws as long as I have a pet! Way to go healthy paws! You guys rock.
Insurer: Healthy Paws
By: Joseph
So far sogood
I have been very happy with the Nationwide Pet Insurance. The process of filing a claim is very easy. You receive an email notifying you that they received the claim and the payment comes quickly.mRR
Insurer: Nationwide
By: E.
I was very happy with the service and will be a customer for as long as I have a pet.
The service is very good and I was very satisfied,
Insurer: ASPCA
By: MARK
Nationwide Insurance is efficient, helpful and easy to use.
It is easy to submit my claims to Nationwide, and they pay quickly.
Insurer: Nationwide
By: Joan
Excellent and caring
The agents we spoke with were kind, compassionate and knowledgable. Healthy Paws went above and beyond to make sure our Cinnamon was cared for and took care of the financial end extreme quickly. I am so thankful for Healthy Paws!
Insurer: Healthy Paws
By: Simone
This insurance has worked well for us.
This insurance has worked well for us. Our Vet files the claim and it is adjudicated quickly and efficiently. My only wish is that the reimbursement be directly deposited in my bank account instead of going through Chase.
Insurer: Nationwide
By: Mark
Thank you for saving Robie
4+ years ago Robie became very ill. After 2 vets didn’t know what to do I took him to a university veterinary clinic. They were also stumped but began to treat the various symptoms. After being on death’s door, Robie is an active & happy dog. He’s had a few relapses but thanks to Nationwide he receives the care he needs. Robie wouldn’t be here without Nationwide. I can’t thank Nationwide enough to be on Robie’s team.
Insurer: Nationwide
By: Debra
Nationwide Pet Insurance is always responsive to me.
Thank you for your assistance! We’re a lucky family to have insurance for our furry children!
Insurer: Nationwide
By: Lois