Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Fast claim response time
First time submitting a claim. Super easy and super fast response time. Love the direct deposit option.
Insurer: Nationwide
By: Jenn
Excellent Service From Nationwide Pet Insurance
I hadn't submitted any claims for over 2 years and finally went through my stack of old vet bills. I submitted over 20 claims for my 2 mini dachshunds (by mail) and was surprised when the claims were all processed in about 2 weeks. I know that included reaching out to my vet for more details on at least one of them. I really appreciated the fast turnaround, especially with the number of claims I submitted all at once. And the peace of mind of knowing I never have to skimp on my pets' care is priceless to me.
Insurer: Nationwide
By: Pamela
Great
Please with service so far.
Insurer: Nationwide
By: Sandra
Healthy paws is great
Excellent service .
Insurer: Healthy Paws
By: Renee
Great online claims system!
Great way to submit things online, only suggestion would be to have a status of claim that is more detailed other than just pending. You're left in the dark for 30 days. But it was nice to get an email checking in on our 4 legged baby.
Insurer: Nationwide
By: Hilda
The best and easiest pet insurance company to deal with!
They were responsive, and quick to reimburse me for my claims. The website is extremely user friendly and submitting the claims were so quick and easy!
Insurer: Embrace
By: Lauren
Great customer service and transparency, claims do take awhile
My pet was diagnosed with heart worms so I reached out to an agent to see what things I needed to do to get re-imbursed. She was extremely nice and gave me some tips to stay ahead of the process. She also did a great job explaining my policy details and what to expect. When I filed my claim it did take awhile due to the vast amount of claims being processed at that time. I did appreciate the emails to let me know where my claim stood.
Insurer: Nationwide
By: Drew
Our experience was top notch!
Our beloved Maui somehow found and ate a light bulb on a Saturday evening. We rushed him to the emergency vet where he received extraordinary care. The cost of the required procedure was in the thousands of dollars. We submitted our claim at our earliest opportunity. The process of submitting the claim was very simple. We received confirmation of receipt of our claim within a day. Our claim was processed and our reimbursement received within a week. I cannot begin to describe what a relief the ease and speed of the entire process was for our family.
Insurer: Nationwide
By: Debi
I have always been impressed by the service and value of your insurance.
I have always been impressed by the service and value of your insurance.
Insurer: Nationwide
By: Jay
Thank goodness for pet insurance!
It's so wonderful not having to worry about basing your pet's health on your financial status. I would never consider NOT having insurance. So easy to file claims.
Insurer: Nationwide
By: Michelle