Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Easiest insurance to deal with
My dog Lucy suddenly fell seriously ill in December 2018. After three visits to the vet, including one to the Pet ER, we finally figure out that she had internal bleeding, cause unknown. Pets Best was there for me through it all and reimburses me the majority of my bills! I decided to get insurance for Lucy when she turned 7. Although completely healthy at the time, I wanted to make sure I would be able to care for her - just in case if an emergency. When she fell ill, I was very scared, but Pets Best was thee for me from Day 1! Filing my claims was the easy part of the long ordeal ahead of us. Prompt responses and fast processing allowed me to get the best treatment for Lucy. I'm happy to say that she's doing much better now, but we still have follow-up visits and blood tests ahead of us, which, so far, Pets Best has been amazing in dealing with as well. Since this ordeal, I've been adamant about getting all my pet parents to sign in with Pets Best! This must, by far, be the easiest insurance to deal with. THANK YOU, Pets Best, for helping me save my Lucy!!!
Insurer: Pets Best
By: Betina
Only takes a few minutes
Maxine has glaucoma which requires lots of medication. We therefore have lots of small claims to make so it is super important that the process be easy and fast. I just take a picture of my receipts and upload them. It only takes a few minutes.
Insurer: Pets Best
By: Georgia
Very good
We had a deep cut on our dogs paw. We had to go to an emergency clinic for treatment. Pets Best took care of 90% of the total bill. Just filled the receipt and it took a week to get the money. Very good
Insurer: Pets Best
By: Gerhard
So easy to submit claims
I love this pet insurance! It is so easy to submit the claims through the app. The money is immediately deposited in my account, and the coverage is amazing!!!
Insurer: Pets Best
By: Robert
Excellent customer service
I called Saturday and talked to Nat and today and spoke with someone else. Both were exceptionally knowledgeable and personable. Excellent customer service was provided.
Insurer: AKC
By: Ashleigh
Very Happy
I've been very happy with the help I get .Thanks
Insurer: AKC
By: Alonzo
Kind and Accomodating
Not sure if I had the same person on my last two calls but I really appreciate the kindness and accommodating personality I received. Thank you.
Insurer: AKC
By: HECTOR
Wonderful
Wonderful service and help for my pets and their policies
Insurer: AKC
By: Judie
Helpful and kind
Your team member was very helpful and kind. I much appreciate the time taken to answer my questions that I had.
Insurer: AKC
By: Kathryn
Figo best, best coverage, reasonable rates
Customer service very friendly, easy to contact and work with, 3 reasonable plans, claim processed within a week. Very happy with this Pet Insurance. Even comes with a free dog tag with ID. If pet lost, pet can be traced by founder, with that ID number on their website.
Insurer: Figo
By: Rosemary