Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Pets Best is always there for us
As always, Pets best is always there for us. Can't be happier.
Insurer: Pets Best
By: Charity
Excellent
Speed of response is always excellent, and filing process is simple.
Insurer: Pets Best
By: Teresa
Exactly what I want
This was exactly what I want in a claims process. Simple, quick, and easy to understand. Just log on, fill out the form, upload the receipt, and boom done. The only thing I'd like more would be an email letting me know when it was accepted. I got these in the past, but not for this most recent one.
Insurer: Pets Best
By: Stephanie
Always a positive experience
I have always had a positive experience with Pets Best. The ease of filling a claim, positive communication when speaking to customer service, and the details of what is and is not included in my policy. I truly appreciate their care and concern for my pets.
Insurer: Pets Best
By: Ruth
Claim was processed quickly
Claim was processed quickly and I was notified of one delay that caused the payment to be delayed.
Insurer: Pets Best
By: Gary
Answered quickly
I was able to get my questions answered quickly.
Insurer: Pets Best
By: Tracey
Quick turnaround
I'm amazed at your service, I turned in a claim some months ago, and was delighted with the way your response was forthcoming in a very reasonable time.
Insurer: AKC
By: Joseph
Filing a claim is like trying to teach a goat how to lay eggs, it ain't happening; on top of that they were nasty to my vet.
Filing a claim is a hassle and you will continually get emails saying there "isn't enough information", which is a lie because my vet jumped through every hooped they asked. They continuously lied to me claiming they couldn't get a hold of the vet, or that they were put on an extensive hold with the vet. My vet (which I have a great personal relationship with) said the insurance company treated them terrible and that they vet had indeed replied to all their emails (which I was included on) along with spoke to them over the phone. Oddly enough, the insurance company continued to state that they "had no record of any of this", which is downright false. I became so sick of the lies and disrespect from this company that I ended my insurance plan with them and have no plan of ever working with them again. Will NEVER recommend them to anyone.
Insurer: Pets Best
By: MiKayla
Awesome insurance to deal with!!!
Always great and helpful!
Insurer: Nationwide
By: Ute