Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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You guys are the cat’s meow!
My 2 cats have been insured through Nationwide for 1.5 years and it’s been a great experience for them (the cats) and me. The few times I needed to call were handled very professionally with agents who are pet owners themselves, so they speak my language. Always very polite. My cats give them 2 paws 🐾 up!
Insurer: Nationwide
By: Allison
Almost 10 Years!
I’ve had this insurance on Beau for almost 10 years now...I think that says it all! Never a problem, always excellent service! Thank you!!
Insurer: Nationwide
By: Carol
Nationwide Stands by their Word!
Howie, our Golden Retriever of ten years, is one of our cherished dogs and is definitely part of our family. We have had VPI-now Nationwide throughout Howie's life. Last month we learned that Howie had bone cancer. We are heart broken. The definitely positive part of this hard time is that Nationwide has stood by us as we go through this time. If it wasn't for Nationwide, we would not be able to still have Howie. Howie is doing well at this time and we are enjoying the time we have. He loves going to the park and camping with us. THANK YOU, NATIONWIDE! WE WOULD DEFINITELY RECCOMMEND YOU TO ANY PET OWNERS! JOY & RICK AURELLA
Insurer: Nationwide
By: Joy
Excellent
Excellent professional service, friendly and very helpful representatives, highly recommended
Insurer: Nationwide
By: Tony
They've Earned Our Loyalty
We've been policyholders for 15 years and with four different pets. Two of our pets experienced some serious (and ultimately prematurely fatal) health issues. Nationwide handled our claims very fairly and promptly, and thereby positioned us to provide our pets with the best possible care. They have earned our loyalty.
Insurer: Nationwide
By: Bob
Almost impossible to get reimbursed in a timely manner!!
I turned in a reimbursement claim in January and another in March for Axel. Both visits were for the same reason. It took until April to finally have the claim settled. It was only due to me calling in and speaking with a manager about the situation that it was taken care of quickly at that point. After I spoke with a manager I received reimbursement within 2 days. If you look at the case notes you’ll see that Nationwide did reach out to me for additional information regarding vet records which I turned in for a second time which occurred back back in January. I leave the country for my job for 60 days at a time and my location doesn’t lend itself to the internet. Once I returned and spoke to an agent they didn’t take this into account and never once had any urgency to take care of the claim quickly and it wasn’t until I spoke with a manager that swift action was taken. I would think as an agent looks into these cases they should evaluate each customers situation and take appropriate action without manager intervention. I shouldn’t have to work so hard to get reimbursed for a service I pay good money for to make life easier on my wife when I’m deployed out of the country.
Insurer: Nationwide
By: Andre
I highly recommend Nationwide Pet Insurance
Nationwide is a great insurance partner! I have recommended them to about 20 colleagues now here in the office as they have supported my family (people and pets) through the last 5 years, including one of my beloved dog's cancer treatments. We love Nationwide pet insurance! Whenever I see the commercial on TV, I always sing the song...Nationwide is on my side!
Insurer: Nationwide
By: Gwendolyn
Nationwide is the best pet insurance!
So glad I found Nationwide. They really are the best pet insurance available. The coverage is great, claims process is easy, and personnel are always helpful. Because of this insurance I was able to adopt a companion dog for my dog. Could not have done it without the peace of mind that Nationwide provides.
Insurer: Nationwide
By: Mary
You are all amazing
So easy to use and explanations are easy to understand
Insurer: Nationwide
By: Bernadette
The greatest! Quick and simple claim service. Highly recommend Nationwide Pet Insurance.
This is our first experience with pet insurance. Nationwide has been a the greatest with easy claims processing. Will definitely keep the coverages we now have.
Insurer: Nationwide
By: Dillard