Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,952 total


May 09, 2019

The very best customer service

I am very grateful to have insurance with you all. It is very easy to submit a claim!!

Insurer: Nationwide

By: Cristie

Useful
May 09, 2019

I recommend ASPCA

I recommend ASPCA since they always take care of my claims promptly without any questions asked.

Insurer: ASPCA

By: Brett

Useful
May 09, 2019

Great!

We have been very happy so far with the coverage and customer service

Insurer: Nationwide

By: Luci

Useful
May 09, 2019

Good insurance

VPI has our back for the last 6 years and we are grateful to the team for processing our claims. Our fur babies are indeed our babies and we'll do anything for them. It's really reassuring that Nationwide is a good coverage insurance. Thank you.

Insurer: Nationwide

By: Dorcas

Useful
May 09, 2019

Service

My dog Cole recently passed. I was insured for almost 10 years with this company. I can't remember the last time I received such care. Everyone was always kind, caring and concerned and at the end, very sympathetic for my loss. I wish I could thank each person I've dealt with over the years personally. I would highly recommend this company to anyone who loves their pet and wants the best care. Thank you for all you have done for Cole and I.

Insurer: ASPCA

By: Kathryn

Useful
May 09, 2019

Great people

Great web site, great people to deal with, and very responsive to me.

Insurer: Pets Best

By: Terry

Useful
May 09, 2019

Quick payments

I've been happy with my pet insurance the 10 years I've had it, my pets mean everything to me , so I appreciate the quick payments!

Insurer: Pets Best

By: Terri

Useful
May 09, 2019

Easy to submit

I submitted very easily, everything else went smoothly, just took a bit longer than expected.

Insurer: Pets Best

By: Cameron

Useful
May 09, 2019

Speedy payment

Very speedy payment!!

Insurer: Pets Best

By: Kenneth

Useful
May 09, 2019

Quick claim processing

I was amazed how quickly the claim was processed.

Insurer: Pets Best

By: Ralph

Useful

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