Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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You used to do so much better
When I signed up my first dog, you were great. Claims were processed quickly and the customer service was friendly. I’m not sure what happened, so I called to let you know I wouldn’t be renewing and the person who took the call couldn’t have cared less, which showed me I made the right decision to get my pet insurance from another company. It’s really a shame because I told everyone how great you were to work with in the past.
Insurer: Nationwide
By: Kara
Grateful on how timely claims are handle
Really appreciate how timely claims are processed with no fuss.
Insurer: Nationwide
By: Jerome
Peace of mind
Peace of mind is the biggest benefit to our family. We never have to worry if we’ll be able to afford something needed for our dogs. I tell everyone about Nationwide! We call it our dogs’ health insurance. :) We also really like the app for submitting claims now. Very, very convenient!!
Insurer: Nationwide
By: Jennifer
My long standing relationship with Nationwide Pet Insurance has been wonderful and will continue into the future.
I have maintained pet insurance on my dogs for over 12 years with Nationwide (previously Veterinary Pet Insurance). My most recent expense claim for my 4 year old dog Sophie was over $6000.00 which was needed for necessary back surgery. The claim processing was seamless and the reimbursement rate of 90% was substantial. For me, pet insurance has proven to be very beneficial on more than one occasion and will be continued as long as I have my furry little family members.
Insurer: Nationwide
By: Gregory
Submitting a claim is easy
I submit my claims via email and it's easy to attach a pre-filled claim form and also a receipt. Claims take a bit of time to process, but once they are, it's easy to transfer funds all online. Policy can be somewhat confusing as to what is covered/not covered, but they have guides online and people ready to help on the phone, which I have used before and had positive experiences with.
Insurer: Nationwide
By: Matt
Love love love!
Can’t say enough good things about this company. Fast claims processing, fast payment, questions answered with friendly customer service reps. I have recommended Nationwide Pet Insurance to everybody who will listen!
Insurer: Nationwide
By: Shannon
Great vetline, easy claims, coverage confusion
The vetline has been a breeze as have the claims. The one thing I have struggled with is getting the information I need to feel confident that I understand what is and isn't covered.
Insurer: Nationwide
By: Jen
The company name says it all
This is my first experience of having pet insurance as well as filing a claim. I could not be more pleased with the outcome. You handled the claim in an extremely short amount of time and I was very pleased with the outcome. Thank you so very much and you are certainly THE BEST!!!
Insurer: Pets Best
By: Donna
My best investment!
One of the smartest things I've ever done! I wish MY insurance was as good as my dog's! Thank you for your ease of use, and quick responses. I am grateful.
Insurer: Nationwide
By: Stephanie
Embrace has gone above and beyond anything I ever expected of a pet insurance company.
This review is not just for Penelope but also for my sweet, sweet baby boy Leo who died when he was only three. I spent thousands of dollars trying to determine what was wrong, including exploratory surgery and other diagnostic tools that I would not have been able to afford without pet insurance. It took me six emotional months after Leo died to finally submit claims from his treatment. Embrace walked me through the process and I received substantial reimbursement checks within a couple of weeks. Throughout the process all of the Embrace stuff I spoke with were helpful and compassionate and after learning that Leo had died they sent me a sweet sympathy card personally signed by a half a dozen of the Embrace staff. I recommend Embrace without reservation. Also a shoutout to Caravan Vet, in the Minneapolis area, who are also beyond awesome and who recommended Embrace to me.
Insurer: Embrace
By: Gail