Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Great people
Great web site, great people to deal with, and very responsive to me.
Insurer: Pets Best
By: Terry
Quick payments
I've been happy with my pet insurance the 10 years I've had it, my pets mean everything to me , so I appreciate the quick payments!
Insurer: Pets Best
By: Terri
Easy to submit
I submitted very easily, everything else went smoothly, just took a bit longer than expected.
Insurer: Pets Best
By: Cameron
Quick claim processing
I was amazed how quickly the claim was processed.
Insurer: Pets Best
By: Ralph
Peace of mind
Your always very timely and it certainly gives a client peace of mind when your pet has a problem.
Insurer: Pets Best
By: Sheila
I submitted a claim and within a week…
I submitted a claim and within a week it was completed and total amount due was paid and the money was direct deposited into my bank account.
Insurer: Prudent Pet
By: Ardis
Great Insurance and I can file my claim and recieve payment online
Bodhi is doing fine thanks to Nationwide Insurance. He has food alergies that we and our vet are hoping he grows out of. Having pet insurance is worth every penny for the peace of mind. Nationwide is great with letting us e-mail in our claims and sending funds through Chase Pay directly to us.
Insurer: Nationwide
By: Laura
I LOVE that the last sentence says “give Halo a little extra love from us”... wether her claim was paid or denied love it !
I love that you included give Halo a little extra love from us ! Wether her claim was paid or denied you had me at the last sentence ! Great customer service and I feel so great knowing Halo is protected given my last previous experience with a competitor Trupanion is THE BEST and I will continue to recommend Trupanion to All my animal friends !
Insurer: Trupanion
By: Barbara
Absolutely fabulous pet insurance
This pet insurance company is fabulous! They pay fast, they call to see how your pet is doing, very easy process for filing claims and customer service is outstanding. Will always use them for our dog insurance.
Insurer: ASPCA
By: Summer