Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Love Nationwide Pet Insurance and tell people about it all the time!!!
Tito is our 1st dog that we chose to do pet insurance with and we are so thrilled with this decision. Every process has been flawlessly performed. It starts with the claim, then the processing and finally the payment. I could not be happier! We will continue to tell people about this great insurance.
Insurer: Nationwide
By: Jill
Thorough no hassel, prompt claim service
thorough no hassel, prompt, claim service
Insurer: Nationwide
By: Patricia
Great response time and quick and easy payment.
Nationwide Pet has much better service and payment process than my human insurance company.
Insurer: Nationwide
By: Shari
Best Pet Insurance
While the Nationwide Whole Pet with Wellness insurance plan is not cheep, it is excellent. After paying my deductible it covers 90% of all of my costs. No questions asked. The plan covers all veterinary visits, medication and even preventative meds and supplements. I simply file online, which is simple, and receive a notification within a few days, that the reimbursement payment is ready to deposit directly into my checking account. It is truly a pleasure to use. I highly recommend this insurance.
Insurer: Nationwide
By: Glynis
Easy to Work With
When we got our dog 3 years ago, the vet recommended insurance and suggested Nationwide. We are happy that we have this insurance. The claim process is simple, big plus. And the customer service representatives always email as to how the dog is progressing if there has been an illness or operation.
Insurer: Nationwide
By: Joyce
Excellent!
Excellent service and fast processing all the claims. Very knowledgeable and able to answer all they questions. Keep up all the great works! Aloha!
Insurer: Pets Best
By: Grace
Good job!
I'm impressed with your entire process--no difficulties and claims go very smoothly.
Insurer: Nationwide
By: Pam
FANTASTIC SERVICE
I am very pleased with ease of filing claims and am so glad I added wellness benefits. The direct deposit is amazing and fast. The representatives are helpful, very knowledgeable and courtesy. They are always willing to help and clarify any question asked.
Insurer: Nationwide
By: Sheryl
Great experience during a stressful time.
First time with pet insurance and I don't know how we lived without it before. Our pets are part of our family and knowing they are protected means everything to us! Nationwide has been amazing and courteous! Highly recommend!
Insurer: Nationwide
By: Jenny
Responsive, Helpful, and Convenient
Figo has helped with all the issues I’ve encountered and have always been pleasant people to deal with. The app is very user friendly and easy to navigate. I’ve been very pleased with the services and glad my dog was able to get his surgery. The reimbursement came back quick and I appreciate all the help along the way.
Insurer: Figo
By: Tia