Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Wouldn’t Be Without Nationwide on My Side
I’ve been a policyholder even when it was VPI. Nationwide has given us peace of mind when our dogs needed care. You’ve always been fair and timely. I recommend Nationwide every chance I get. Put a post on FB. Thank you!
Insurer: Nationwide
By: Sylvia
Nationwide is on your side.
They were very compassionate when we had to put down our previous fur baby.
Insurer: Nationwide
By: Joel
BEST CUSTOMER SERVICE
Love the folks at Nationwide. Their staff are always so friendly and professional!
Insurer: Nationwide
By: Irene
Thank you!
You guys have been great. I have recommended you to numerous people. Thank you for caring about our pets. They are family too! Thanks again.
Insurer: Nationwide
By: Page
VitusVet makes it easier to file!
The VitusVet app makes it easy to file a claim. The claims are usually processed and paid within a week without even having to talk to anyone. My only suggestion is to make it easier to file an updated attachment on an existing claim (i.e. when an invoice isnt itemized properly and you need to resubmit). Faxing or mailing it aren’t very efficient ways these days. Otherwise this is a great service and I enjoy the articles sent to my email about pet health as well.
Insurer: Nationwide
By: Tiffani
So happy Weezie is covered
It's a great feeling to know Weezie is covered if anything happens. Shes family and its wonderful to know shes protected if she gets sick or hurt. Nationwide has been easy to deal with and prompt with reimbursement. Would recommend them to anyone getting a dog.
Insurer: Nationwide
By: Cynthia
Amazing
I've had Nationwide for 3 years so far and never had a problem. Customer service is very easy to work with! Thank you!
Insurer: Nationwide
By: Katlin
Always happy with the service.
I am always pleased with the service and handling of claims.
Insurer: Nationwide
By: Anita
Claims service has improved greatly
Claims service has greatly improved. Claims are paid much faster than in the past. Communication is excellent.
Insurer: Nationwide
By: Anne
This is a very good insurance company for pets.
I have been very please with the service I receive from nationwide insurance for pets. They are very fast with filing claims made from vet visits. I would refer to anyone who ask me about pet insurance.
Insurer: Nationwide
By: Dorothy