Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Wonderful concern and follow up. Great Insurance.
My 3 month old puppy has gotten into a few things and the 24/7 hotline is amazing! They generally are concern and help you find answers quickly. They follow up after calls and their reimbursement is fast and easy to file a claim. Great Insurance!
Insurer: Nationwide
By: Katie
Best decision ever
Purchasing my Per insurance through Nationwide has been THE best decision Ever! I’m so thankful for this insurance words can’t even describe. The customer service team is wonderful and they handle the claims very quickly. Thanks so much Nationwide
Insurer: Nationwide
By: Tiffany
Healthy Paws Ensures Excellent Pet Health
When a member of your family needs immediate or ongoing medical attention, you should be able to seek it. Healthy Paws insurance enables families to do this for their pets. Whether it's a chronic condition or a one time surgery, Healthy Paws covers 90 percent of the bill, excluding the office visit. All medicines, surgeries, and medical tests are reimbursed quickly, so pet owners can afford to get the care they need for their much loved pets. Our entire family is so grateful for Healthy Paws, and their genuine concern for our sweet English Toy Spaniel.
Insurer: Healthy Paws
By: Leslie
Timely and helpful
My dogs are 10 1/2 and 6 and have submitted a number of claims. They have been extremely thorough, answered any questions I had, and was quick with any payment. I can't imagine not having them for our two fur-babies!
Insurer: Nationwide
By: Amy
Found Nationwide Pet Insurance the best!
Nationwide is incredibly thoughtful and their response on anything and everything is immediately. It is VERY easy to file a claim and the turn around time for reimbursement is very quick. It is also very easy to order medications.
Insurer: Nationwide
By: Cindy
Sales
Shelly in customer service is such a pleasure. I’m very pleased with my coverage and assistance.
Insurer: ASPCA
By: Jenny
easy peasy!
Making claims is super easy. Nationwide lets you know when your claim was received, that it's in process and when it's completed. They are very easy to use and give you piece of mind knowing your fur baby is covered. Thanks Nationwide!
Insurer: Nationwide
By: Laura
Thank You! We are very happy so far with our "nationwide" pet insurance!
We have appreciated the help and interest toward our "dog". Thank you Nationwide!
Insurer: Nationwide
By: Norma
Awesome
I cannot express how happy I am with Nationwide Pet Insurance. Having a pup who is incredibly playful and loves romping around with big dogs, never realized what could go wrong. It's literally like having a toddler! And after her injuries, my goal is to help her recover, strengthen and prevent future injuries to her leg...rather than go more invasive like surgery. Nationwide has been so great at helping us get through this and so seamlessly with the claims!
Insurer: Nationwide
By: Susie
No hastle pet insurance
I have had this pet insurance for several years. I've not had any claim processing issues and I've had many claims, even a much needed surgery on my pets eye. If I have any questions, I just call them. I read the policy and understand what is covered and what is not. I have the Whole Pet & Wellness Plan which has been great for me and my pet. I would recommend Nationwide to other pet owners.
Insurer: Nationwide
By: Dru