Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Consistent Coverage
I have had coverage for my dog since he was 6 months old. Today, he's nearly 15.5 years. We have been going through 4 occurrences of skin cancer. Nationwide has covered the removal of each benign growth at 100% rate. I have been impressed at how thorough Nationwide's coverage is - and how easy they have made the reimbursement process. I would encourage any pet owner to use Nationwide.
Insurer: Nationwide
By: Craig
Insurance that looks for reasons not to pay out.
Unfortunately, I had a very bad experience with Nationwide Pet Insurance. It all started with extremely poor communication - lack of updates to their site when they advertise that you can track your claim's status online, followed by last minute requests for more information AFTER the 30 day processing time was expired, and finally lack of internal communication between departments so customer service is severely limited to how much they can help you. They dragged my request along for 62 days with excuse after excuse and STILL wanted MORE time because "they are just really busy." I am generously giving an overall rating of 3 only because the customer service reps TRIED to help me and a customer care advocate finally got them to complete my request and pay me out at the end of the day - major props to her. Overall, Nationwide is a very big company making a lot of money off of us, the customer, and there is no excuse for not doing better.
Insurer: Nationwide
By: Rebecca
Easy to submit claims, and they are very responsive!
Great service so far! However, I do get confused why the same type of visit might be covered one time, then not another. Other than that, very reasonable.
Insurer: Nationwide
By: Laura
Getting Nationwide Pet Insurance for our dog was the best decision we've made (since deciding to get our dog). :)
Getting Nationwide Pet Insurance for our dog was the best decision we've made (since deciding to get our dog). :) The Customer Service and overall coverage has gone above and beyond anything I could have imagined for our little fur baby!
Insurer: Nationwide
By: Lauren
Excellent service
Excellent service and straightforward claim processing.
Insurer: Nationwide
By: Marielle
Great service
The Nationwide Pet Insurance is very helpful for our puppy, it's very easy to make the claim, I recommend this product.
Insurer: Nationwide
By: Miranda
Awesome
We have never filed a claim before and didn't know the process but it turned out to be really easy and the claim was paid in a very prompt manner. Thank you for helping us keep our furbaby healthy!
Insurer: Nationwide
By: Jason
great
Just the fact that you emailed asking how she was doing brought me to tears that you would be so concerned for such a large co. as yourself.
Insurer: Nationwide
By: eileen
Great service, this insurance company is fantastic!!!!
Roxie is doing fantastic after her surgery. I have had this insurance for a long time. It's very good, and has helped us a lot with claims we have submitted. When I call because I have questions, I get great assistance and the people are very friendly and knowledgeable. Great service!!
Insurer: Nationwide
By: Blas
The best pet insurance ever
Every claim is handled quickly and easily. Speaking with customer service Representative is always pladsnt and helpful. Wouldn't change a thing!
Insurer: Nationwide
By: Beverly