Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Nationwide Pet Insurance is GREAT!
Nationwide is wonderful to work with! Their personnel are very knowledgeable and helpful!
Insurer: Nationwide
By: B.
Nationwide is a Lifesaver
Without Nationwide coverage, I don’t know how I could have afforded Cali’s emergency medical expenses. Your coverage put my mind at ease so I could focus on Cali’s recovery. I’ve recommended Nationwide coverage to every dog owner I know. Thank you very much.
Insurer: Nationwide
By: Lisa
Great Experience
Easy claims process, incredibly quick reimbursement and clear communication when there's an issue.
Insurer: Nationwide
By: Katherine
caring service and transparent coverage
In a worsening situation after vet hours I contacted the care line- my questions and fears were promptly answered and we ended up at the emergency vet. I felt more confident (not like I was overeacting) by having their opinion, and was very pleased to find out by acting promptly we saved Benny from what would have most likely been a worse fate! The Care line gave me confidence. The bill was covered without any squabbles- black and white on the coverage- after deductible covered 90% of costs. Very satisfied! And I have a healthy kitty again.
Insurer: Nationwide
By: April
Quick Refund - some issues with sending receipts but pretty good
The refund process was pretty smooth and was in my bank account quickly. VitusVet works most of the time, but there are some issues with large PDFs, so I had to save to my computer, resize and reupload. What was troubling was that there was no “file too big message.” After you submit you should get a confirmation email, if you didn’t, there is no error message and vitusvet AND national’s email doesn’t bounce. Other than that, works great and payroll deduction at work is worth it.
Insurer: Nationwide
By: Geoff
This company has been upfront and paid every claim according to the guidelines.
This company has been upfront and paid every claim according to the guidelines. They pay promptly, filing a claim is very easy.
Insurer: Nationwide
By: Harriett
So so pleased with Nationwide Pet Insurance!
I cannot express how impressed and pleased I am with the ease of submitting a claim and how quickly the claim was reviewed and our money transferred to our bank! I am SO grateful that we decided to invest in pet insurance this year, as our "first-born" doggy, Beau, is getting older and needed to have surgery just a few weeks ago. Thank you, thank you, from the bottom of our hearts for helping us keep him healthy and with our family!
Insurer: Nationwide
By: Lauren
Amazing, caring company with very fast turnaround time!
My dog requires herbal supplements that are pricey. Had it not been for Trupanion, I wouldn't never be able to afford them on my own. Trupanion has been wonderful! Their representatives are never quick to push you aside. A company where you don't feel like just another number!
Insurer: Trupanion
By: Karen
Referral fee
My daughter just got a new puppy and I told her to sign up for Nationwide pet insurance. She signed up through your app. When I called customer service they said I will not be eligible to get the referral fee. Bad service. Misleading.
Insurer: Nationwide
By: Loretta
Nationwide provided excellent service on my claim.
I've been with Nationwide since my "pack" was 8 weeks old. They have provided excellent service on all of my claims. I appreciate their support at the times when it is most needed.
Insurer: Nationwide
By: Norma