Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Hassle free claims
Any claims that I have submitted for Harper have been promptly processed. The forms are easy to fill out and submit. If I’ve had a question, all I’ve had to do is call and I get an answer right away form a courteous customer service rep.
Insurer: Nationwide
By: Betsy
What can I get out of paying?
We had both our dogs "insured" with Figo. WORST CARRIER EVER! I am not going to go into great detail, but just know that they will try to weasel their way out of paying a legit claim. I am in investments/insurance and my husband is a claims adjuster so we are in this field and tend to know how claims work. My dog had fecal impact, we had the plan for almost 6 months by this point. They denied the claim stating it was a "pre-existing condition". I do not need to explain that if you my dog was impacted for over 6 months, my dog would have her angel wings. I filed a BBB complaint and they later adjusted it, we received a $1.99 reimbursement and we met our deductible. Well, we cancelled our plan. I asked them to go back and review all of the other claims they labeled as "pre-existing conditions" and I have not heard a peep. They tried to save face knowing that we cancelled our plan just to appease BBB. Nice try. We all know what you did, Figo. I left reviews on their FB page and SEVERAL other had similar complaints. There are many reputable companies out there, I would research before buying into their plan.
Insurer: Figo
By: Kristi
Is worth it
Easy to use app and very quick turnaround
Insurer: Nationwide
By: Stephen
I'm extremely happy with the quick followups and reimbursement.
I have been very happy with the services provided.
Insurer: Nationwide
By: Gwen
Best decision ever!
Lily is doing great and back to feeling like her loving self. Nationwide is great to work with and I’m so glad I have both of my girls insured with you. I’ve always had the. best experience with your customer service and have recommended Nationwide to many of my friends.
Insurer: Nationwide
By: Aleta
Easy, affordable insurance
I love this insurance! The claims process is easy and it takes away the concern of vet Bill's so I can focus on the wellbeing of my pets.
Insurer: Nationwide
By: Leah
Best Pet Insurance on the Market
Claims are usually paid within 3 weeks, If I have a question, customer service will ask how you pet is doing 1st, and then continue with conversation, proving our pets come 1st.
Insurer: ASPCA
By: Connie
Fantastic
I have always been pleased with the coverage and the communication if I had a problem. The best coverage of any pet insurance I have researched.
Insurer: Embrace
By: Donda
Pleasantly Surprised!
Under general anesthesia, Lily came through dental cleaning and scraping, as well as two tooth extractions without any post operative adverse effects. She was a bit subdued when we brought her home late in the day the procedure was done, but was pretty much her old self the next day. She completed the full one week course of clindamycin and Rimadyl. Lily's teeth are now as white as they were when she was a puppy. There are no signs of the periodontal disease that was very obvious prior to the procedure. We knew that this procedure was very necessary, but we kept putting it off, given that Lily is 9+ years old. In addition to an excellent "patient" outcome, we were very surprised to find that our pet insurance covered a majority of the anesthesia and surgical expenses. Being able to complete and submit Lily's claim via smartphone was easy and efficient. The turnaround time for the processing of the claim exceeded our expectations. All in all, we were very satisfied with the entire experience.
Insurer: Nationwide
By: Cathy
Nationwide rocks!!
Nationwide is everything i could ask for in a pet insurer. They pay large claims promptly and without hassle. i feel lucky to have nationwide on our side.
Insurer: Nationwide
By: roger