Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Excellent experience
Easy and pain free with the app on iPhone
Insurer: Nationwide
By: Robert
Good Service
The app is really easy to use. Good follow up and timely reimbursement
Insurer: Nationwide
By: Don
Having Nationwide pet insurance is such a blessing at the worst time.
Having Nationwide pet insurance is such a blessing at the worst time. When your pet gets sick it's never a good time. A member of your family is now sick and since they can't tell you what's wrong, it's never easy. Then you go to the vet and boom, surprize! here's the bill. Submitting the claim is easy and getting the check is even easier. It's great knowing that Nationwide is on my side!
Insurer: Nationwide
By: Jeff
Medicore
Overall, having this insurance has been somewhat helpful for my dog as it seems as though he's prone to autoimmune disorders. That being said, I find that I often have to fight for things to be covered. I have many times had claims for his medications denied after years of having it approved, and I then need to call and go up the ladder to "prove" that his medications are not vitamins, not supplements, and indeed are required in order to sustain life. Overall, I wish I could switch insurance plans however that is no longer an option due to his disorders. So while I am happy to get some of my claims refunded, overall I find that this insurance company is probably not the best one that I could have chosen. I chose it simply because I had an employee discount.
Insurer: Nationwide
By: Kye
Best pet insurance in the industry
Always helpful and quick on settling my claims. I wouldn't go anywhere else for the protection of my pup
Insurer: Healthy Paws
By: David
Great
Really appreciated the quickness of processing the claim.
Insurer: Nationwide
By: Patricia
Outstanding company
Always great service. Coverage is great.
Insurer: Nationwide
By: Dana
Holly is better and we appreciate the timely response.
It has taken several months to clear up Holly’s infection. Finally we are having success. I appreciate the quick response.
Insurer: Nationwide
By: Shirley
Pet insurers who truly care about the well being of our pets
I'm really pleased when Nationwide follows up on pet visits to the vet. It shows they care and it demonstrates professionalism.
Insurer: Nationwide
By: Sheila
So thankful for nationwide!
Nationwide pet insurance is a life saver. I would never be able to afford having a dog (more like family member) if it wasn’t for there insurance. Also every customer arrive rep I spoken with has been so down to earth, friendly and sound like they truly care about my experience with them. They are also quick and efficient on the phone. Also the online claims app is super easy and convenient.
Insurer: Nationwide
By: Leah