Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
Other Categories
This Pet Insurance is the Best!!!
I was previously paying for pet insurance for my two dogs with a different company and although my premiums were similar to Nationwide, I never made a claim since my deductible and co-payments were so high. Nationwide is so reasonable and their benefits are amazing! Their customer service and follow-up is so helpful, and they reimburse claims quickly. I will never go without pet insurance again, and it will always be with Nationwide.
Insurer: Nationwide
By: Joanna
You can't count on Embrace to get problems solved
Love Embrace people, so caring, gets to the bottom of everything to get your claim processed, as our vet claims our confusing to me and Embrace
Insurer: Embrace
By: Nancy
Very happy with insurance. The 1st few claims took longer to process but recent ones have been posted in a timely manner.
Customer service has always answered and explained processes/questions.
Insurer: Nationwide
By: Marc
Quick and easy claim process!
So easy to submit a claim. Great customer service!
Insurer: Nationwide
By: Kristin
Great service
You are guys are great. At first the claims took forever to get reviewed, but now it only takes a few days. Thank you! Highly recommended!
Insurer: Nationwide
By: Matthew
Great Insurance. Peach of mind having it.
Good Service. Quick processing.
Insurer: Nationwide
By: John
Peace of Mind and Prompt Response
I am grateful for the service lrovied by Nationwide. To date, they have met all of my expectations.
Insurer: Nationwide
By: Lisa
Coverage
As a pet owner of 6 dogs, Financially, I appreciate the option of having insurance coverage. However, 30 days for claim processing should be improved.
Insurer: Nationwide
By: Claudia
Healthy pets make happy owners
Nationwide has always been incredible efficient and attentive. Having pet insurance with a senior dog has given me so much peace of mind. I would suggest starting pet insurance on all dogs while they are young so that if anything happens it is not a pre-existing condition. Last year I was told my dog most likely had bone cancer and that there is a 95% mortality rate within a year, but the test to determine the diagnosis and remove the growth on her wrist was almost $4,000. Most people in this situation would have a difficult decision to make between putting the dog down/amputating or spending $4,000 to find out it was “most likely cancer.” Because of having nationwide pet insurance, I was able to have the growth removed on her wrist and it was determined not to be cancerous, despite several vets originally being convinced that it was. I am forever grateful that nationwide made my $4,000 decision only a $400 decision (my copay) and my dog is still living without having to have any amputations and pain free. In addition, submitting claims are incredibly easy. I have an app on my phone and I am able to submit electronically. The claim is usually paid within 2-3 weeks and I have it set up as being a direct deposit.
Insurer: Nationwide
By: Sarah
Very satisfied with your service
I like the pet tips emails and the claims dept. has been good.
Insurer: Nationwide
By: Angus