Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Peace of mind!!
Having this insurance gives me peace of mind knowing that I will be able to afford unexpected illnesses. The service is phenomenal they are always so courteous and helpful if you need assistance. Highly recommend this insurance company for your pets!
Insurer: Nationwide
By: Maria
Helpful staff, but a long wait time for first claim
Mattie's initial claims included a surgery. We did not find out if that claim was accepted for two months and that was a bit stressful. Other than the wait time, the service has been wonderful. I also used the vet helpline and that staff-member was wonderful. Mattie is getting better every day more and more.
Insurer: Nationwide
By: Sarah
Simply the best!
Every aspect of the Nationwide experience has been tremendous! From the ease of filing claims, quick turnaround time and reimbursement, plus great personal customer service! We appreciate the variety of plans offered to fit our needs as well!
Insurer: Nationwide
By: Janice
The best pet insurance i have ever had!
Nationwide has provide us with amazing customer service as well as quick payments for all of our claims. The online forms have been super easy to complete and response time has been very quick. Dealing with our sick pet has been overwhelming, but Nationwide has made our claim requests quick and effortless and has always reached out to check on our pet. Thank you and will definitely be renewing next year.
Insurer: Nationwide
By: Mary
Riley having stomach problem
Great service. Always a good experience
Insurer: Nationwide
By: John
Awesome
Thank you for being there.. About a year ago Teddy started limping. He tore his CCL and he was not bad enough to need surgery so we are doing preventative maintenance. Hopefully he will not need surgery. Thank you for processing the claims in lightening speed!!! That is awesome. And thank you for always sending a "checking up on Teddy" email.
Insurer: Nationwide
By: Michele
Fast, fast, fast...
Easy claim process... as easy as it gets! Great service! A+
Insurer: Nationwide
By: Coralys
A wonderful company
I cannot say enough about Healthy Paws. I used to have VPI pet insurance and they were nowhere near as good. I switched to Healthy Paws when VPI denied a claim for giardia treatment claiming they don't "pay for parasites." Even though there is no preventative for giardia. I am so glad I switched ! Healthy Paws is a pleasure to deal with.
Insurer: Healthy Paws
By: Dale
Outstanding service and care
I have insured all my pets with ASPCA Pet Health Insurance. Each time I connect with the office I am overwhelmed by the level of care and compassion. The team understands the policies and coverage options and takes great care to go through them. When I have lost pets, the team truly cares. This company isn't just about premiums, they are about pets.
Insurer: ASPCA
By: Dana
CONTINUE TO EXCEED EXPECTATIONS
My dog likes to explore in the woods. He gets hurt now and again. Every time I have submitted a claim, Pets Best reviews it, approves it and funds it. I am used to Insurance Companies looking for a way or reason to DENY claims. What a pleasant surprise to do business with an Insurance Company who is there when You need them and performs the function that you pay for.
Insurer: Pets Best
By: Vinny's