Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Thoughtful Care
Overall, we appreciate Nationwide's rep's helpfulness and care expressed for our dog's treatment.
Insurer: Nationwide
By: CHARLES
Great experience so far with Pet Insurance
I've had a really good experience with my pet insurance so far. I've called a couple of times with questions on my policy and the support team is very friendly and helpful. The reimbursements for claims have been an easy process and have come quickly after the claim has been submitted.
Insurer: Nationwide
By: Cassandra
Very Pleased with Service
Was hoping to never have to use my pet insurance for anything other than preventive exams but unfortunately, I got tossed a curve. Lexi successfully got through surgery and is healing! I am grateful for this insurance. It has made caring for Lexi much less stressful. The ease to submitting claims and the quick turnaround times on claim payment has been wonderful. Glad to have Nationwide!
Insurer: Nationwide
By: Sonja
Very impressed very helpful
My company offered this insurance and I love it I would definitely recommend very easy to use and they are on top of all my claims
Insurer: Nationwide
By: Elizabeth
Always fast to respond
Thanks for your always quick response to claims. It makes getting our babies the care they need so much easier.
Insurer: Nationwide
By: Sheri
Beware of Nationwide Pet Insurance - they search for reasons to deny your claim
Beware of Nationwide - they seem to have an entire team of lawyers and vets on their staff whose only job is to find a reason to “deny” your claim. For example, my 5 y/o female Siberian Husky weighs 44 lbs(average weight for female Siberian Husky is 35-50lbs). Our vet “recommended” she loose 4-5lbs to get her down to a “lean weight”. Since our vet recommended she loose 4-5lbs, Nationwide categorized her as “obese” while reviewing my claim for a torn knee meniscus surgery and denied the claim. I asked Nationwide to explain the definition of obese(because our vet had NEVER used that term while assessing our dog). Nationwide said their term obese applies to any pet that is above the vet’s recommended weight. I found that to be astounding and asked the representative if a 100lb dog was 1/2 lb over the vet’s recommended weight - would that dog be obese under Nationwide’s insurance claim definition? Her answer was “yes”. So there you have it, if your pet is 1 ounce over the vets recommended weight you can expect to have any and all claims denied that “could be caused by or a result of obesity”. What issues can arise from obesity in order to deny a claim? Let your imagination run wild.. Tony Valenti New Orleans, La
Insurer: Nationwide
By: Tony
We sleep at night knowing our dear Finn has your protection.
We are very pleased with your service.
Insurer: Nationwide
By: Patricia
Easy claim process
This was my first claim and the process was easy. Had to call once because I received a correspondence I was confused about. Received the necessary assistance.
Insurer: Nationwide
By: Mike
Healthy Paws means peace of mind.
My bóxer, Zip, has had two surgeries in her short life. Healthy Paws not only reimbursed me quickly but called to check on Zip and me. My own insurance doesn’t do that. Always friendly, always helpful. I’ll be a Healthy Paws person furever!
Insurer: Healthy Paws
By: Pamela
Great coverage, great service
Great coverage and great customer service! Claims are usually processed in 2 weeks. Only wish i could afford it on all my pets.
Insurer: Nationwide
By: Vanessa