Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
Other Categories
Very happy with the plan!
Using the app to file a claim makes the process so easy! I left the last insurance company due to the difficulty in filing a claim. Your app is user friendly and tracking progress is easy as well. Payment time estimate was accurate and I was reimbursed before the credit card payment was due. Very happy with the plan!
Insurer: Pets Best
By: Rebecca
Excellent customer service
My first time claim. it was so easy and fast. I was surprised how fast I received my claim back. Excellent customer service, very professional keep me informed through the whole claim . customer satisfaction.
Insurer: Pets Best
By: Elizabeth
My vet recommended this company
I was able to file my claim as soon as the I paid the invoice, I did this while I was waiting for Vlad to come out of the hospital. This helped me not forget with everything that was going on. I uploaded all that was needed and did not hear from anyone while reviewing then my claim was paid out within about 2 weeks. The choice the bring him in was made after chatting with the 24/7 advice line which has been extremely helpful to me as a new dog owner to a strong willed dog! I am very happy my vet recommended this company.
Insurer: Pets Best
By: Jaclynn
Pets best is THE best!!!
It takes about 3 minutes to file a claim and the turn around for reimbursement is super fast. Pets best is THE best!!!
Insurer: Pets Best
By: Amy
Easy to use the app
Easy to use the app. Quick notification and because it was "paid" - even more happy!
Insurer: Pets Best
By: Andrea
Quick turn around
I am so happy I chose Pets Best. Quick turn around with claims and great customer service!
Insurer: Pets Best
By: Melissa
So easy
Thank you, again, for the service you provide. Filing a claim through you for my cat is so much easier than filing my own medical claim.
Insurer: Pets Best
By: Kathleen
Fast to process claims
My 4 month old Frenchie fractured her tibia when jumping on the bed. She needed pins placed in her leg. I felt relief knowing that I had insurance because the bill was not going to be cheap. Submitting my claim was super simple and Pets Best was fast to process the claim. We 100% recommend this company for your pup.
Insurer: Pets Best
By: Silvia
Great service
Great response on all claims submitted
Insurer: Nationwide
By: kenneth
Good coverage. I get reimbursed eventually.
The coverage seems great for the wellness plan. Pretty much everything is covered at 90% after deductible. It does take a while to be reimbursed but it does happen eventually. It would be nice if I could submit a claim on my computer rather than having to do it in a third party app, my mail or my fax. It is 2019, maybe Nationwide could focus more on customer ease of use?
Insurer: Nationwide
By: Tyler