Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Awesome plan
Fast claim processing and good communication.
Insurer: Nationwide
By: Debbie
Trupanion is a scam, you will get hussled.
Trupanion pet insurance, remember me?? Of course you do, I’m the guy you scammed and hussled for $5,000. Remember when I got my French bulldog and had called to ask if y’all covered the breathing surgery? Of course you do, well thank you for accepting my payments every month for his insurance towards this surgery, thank you for allowing me the assurance that I would be reimbursed from his surgery after already having it. Oh wait.. you didn’t reimburse me, I have been paying insurance on my French Bulldog every month for no reason, just more money to fork out. Great idea let’s get dog insurance that doesn’t ensure!! Also I am extremely excited to cancel my insurance with you all, and to get my money back with or without your help. Sincerely, someone who should have done the $500 deductible! instead I did the $1,000 deductible to be fair, It sure pays to try and do the nicer things for people. Trupanion will gladly take your money, but be careful about getting reimbursed. This is not the last you will hear from me. This trupanion company literally told me they will cover the procedure when i was looking for an insurance company to go with for my $5,000 newborn puppy. I even called before the surgery to make sure i would be reimbursed and I was assured. We all know frenchies have this problem, so now I have a $5,000 dog with $5,000 in medical bills when I have been paying $50 a month for his insurance for no reason. I want to sue the piss out of trupanion.
Insurer: Trupanion
By: Roy
Absolutely worth every penny
Over the years I didn’t have to use ASPCA vet insurance often because my dog was healthy. I often wondered if it was worth it. Then this past year, Odi sliced his leg open (needing stitches), had bloat (requiring major surgery), and ate a chicken wing bone (requiring a couple intense check ups and a few prescriptions). When Odi needed stitches, ASPCA reimbursed my claim in just a few days, an English speaking American answered when I called, and they reimbursed almost the entire amount. This gave me confidence to allow the vet to do whatever was needed regardless of cost for each of his other incidents, and again they reimbursed almost everything and were always available. A must have for every dog owner.
Insurer: ASPCA
By: Adam
Always Recommending
I always recommend Nationwide Pet Insurance to everyone I know with a dog or cat. I've been with them since before they were nationwide (VPI) and now as Nationwide and they always are timely in filing claims and make it very easy to file a claim, update information, ask questions, etc. I definitely recommend them to everyone. Thank you Nationwide !
Insurer: Nationwide
By: M.P.
No hassles
Very fast and no hassles. I wish my health insurance worked so well
Insurer: Pets Best
By: Rich
Peace of Mind
So far I am very happy with having pet insurance for our companion and ESA Other than making us re XSend the same papers over and over we did get great customer care each contact mahalo I recommending Pet insurance every chance I get to wjoever doesn't know it exist.
Insurer: Embrace
By: john
Efficient, courteous, cost saving and a fun group of people who have my dog Riley's best interest at heart.
I am amazed at how quickly the claim was processed from start to finish. I also need to mention how knowledgeable and courteous the customer care staff are. It is a pleasure to do business with someone who truly wants to do business with me.
Insurer: Embrace
By: Nancy
Making a claim was easy; the customer service is Stellar!
I am very grateful that I invested in pet insurance. My Mercedes became unexpectedly sick with congestive heart failure. Nationwide paid my claim--even when I was referred to a second vet who required me to pay the same exam fee that I had just paid, again. Without this insurance, I could not have afforded the care my kitty needed and she would have died--probably by asphyxiation as I wouldn't have been able to stop the fluid from entering filling her lungs. I have made it a point to let both friends and family know how wonderful this insurance is. Peace of mind is wonderful.
Insurer: Nationwide
By: Jen
PetsBest helped us save Oscar's life!
Thankful to have coverage when we need it most! Taking care of our dog with chronic issues isn't easy and PetsBest always comes to our rescue!
Insurer: Pets Best
By: Elisa
Constantly Having to Appeal Claims Denials to Get Payment
They habitually deny claims, stating everything is a pre-existing condition. I then have to fill out more paperwork for the appeals process to finally get payment. My other insurer never does this and they are so easy!
Insurer: Pets Best
By: Jennifer