Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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just put your money in an account
My experience is nothing but the idea that you were paying for insurance and when it comes time to actually have a concern, coverage denied. What a waste of putting money into peace of mind that you have pet insurance and when then time needed the most, you have nothing. The lady on the phone was very pleasant and sympathetic. Great phone skills but this goes beyond her control. We have an 11 year old boston terrier who was perfectly healthy, only to one day find a scratch on the lens of his eye, (long story made short) his eye needed to be removed. Deemed not accidental which I don't see how else a scratch to the cornea would happen that would happen, and easy for them to say not covered. Nothing else, that was it. At this point its not even about the money, its the principle in which they review and decide on coverage. How can you say something so simple is actually that complicated and wrap words around. I come from a world of customer service and I know if my customers were treated this way I would be out of a job. Save your money, put in to a seperate account and save hopefully for a rainy day that never comes.
Insurer: Petsecure
By: David
Excellent Insurance
I am very pleased with Nationwide pet insurance. It saved my dog's life when he had a ruptured disc. If I hadn't had the insurance coverage, I would have had to put him down as he is a large dog, was in pain, and unable to walk without spine surgery. Nationwide paid at the promised 90% for thousands of dollars of surgery, therapy and hospitalization. Most recently, he had issues with pain which our vet thought to be related to his spine and/or neck. Nationwide paid for the MRIs that he needed. I tell everyone who I meet who has a pet that this is absolutely wonderful insurance and well worth considering. In fact, I have been so grateful for this excellent coverage that my house and cars are now insured by Nationwide. You can never be certain that you will need insurance coverage but, when you do, Nationwide is there to help.
Insurer: Nationwide
By: LINDA
The best and most convenient service ever.
Great service works as advertised, always one step away!
Insurer: Nationwide
By: Yaroslav
Good job!
I think that Nationwide does a great job...but the ease of placing a claim could be better and the speed at which the claim is reviewed could be faster. Overall....I approve and appreciate the assistance with my dogs health coverage.
Insurer: Nationwide
By: Shannon
Love submitting my claims via app
I love the convenience of the app and submitting my claims. However, I bought prescription food from Chewy. Chewy validated my prescription but when I submitted my claim it was denied bc it wasn’t purchased directly from my vet. Now to counter and prove that my vet provided a script I have to snail mail or fax proof for a claim that was originally submitted electronically. It’s inconvenient and a bit backward. Why can’t I submit my supporting documentation electronically? A little frustrated bc my dog will continue to be on prescription food likely for the rest of his life. Will I have to do this each time I submit a claim ? I hope not. Sigh.
Insurer: Nationwide
By: Kim
fast efficient service
I am always pleased with the fast, efficient, and caring service I get from Nationwide about my pet. The claims are easy to file and arrive on time. The reps can be counted on to help over the phone and steer you straight. They give important tips related to my choices of coverage. The staff is timely and knowledgable.
Insurer: Nationwide
By: Jeanne
Thank you for taking care of Sasha!
I am very happy with Nationwide. I am unhappy that I have been told that her monthly medications are covered when I call customer service, but when I send in her claims, they are denied. I feel like that is very misleading. And I wish the claims were processed a little faster. Other than that, I am very happy with Nationwide Pet Insurance. Thank you for being there, "just in case".
Insurer: Nationwide
By: Cindy
The best pet insurance you can have !
Never an issue. Always helpful. Quick reimbursement.
Insurer: Nationwide
By: Gina
I have always received wonderful service.
I have always been pleased with the service I have received. I have recommended your company to many people. We have a litter of puppies and when each puppy goes to their new home, a Nationwide pet insurance brochure will go with them.
Insurer: Nationwide
By: Edna
No hassle reimbursement
I have had my policy since last November and have made two claims which were dealt with in a timely manner and with ease
Insurer: Nationwide
By: Lisa