Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Sry easy to work with and I feel very supported
Very pleased with the support we have received. It’s scary when your beloved pet gets sick and they can’t tell You what’s wrong. Thank you for helping us!
Insurer: Nationwide
By: Karen
Long reimbursement wait.
Processing is slow. Reimbursement takes too long.
Insurer: Nationwide
By: Monty
Service
Been super easy and pleased with Nationwide as our insurance provider for our fur baby!
Insurer: Nationwide
By: Allie
Awesome company to work with, they are always prompt and courteous.
I would highly recommend Trupanion to everyone that has a pet. The peace of mind it gives me know that my dogs are covered is worth every penny. Their prices are great and their service is too!
Insurer: Trupanion
By: Bev
SCAM
This pace has been billing me for two months with out accepting my requests to cancel. I’ve called the Philippines two times. They are not based in USA! No direct phone number or mailing address. I’ve filed claim with WA State Attorney General. Fraud... stay away.
Insurer: Healthy Paws
By: Tom
So easy for my busy life style
I chose Nationwide because of the cost and access to preventative coverage. But, like with all pet insurance, I was dreading having to deal with paying out of pocket and submitting claims via mail or fax after vet visits because we work 60-70 hrs per week and was afraid we would forget and lose money. Not to mention the added time dealing with depositing reimbursement checks. Nationwide‘s app took care of that concern!! I can submit a photo of a receipt, prescription, or an emailed pdf file as soon as I get home from the vet appointment. The app is so easy to use! After I submit a claim, Nationwide emails me to notify they received the claim, when certain costs go towards the deductible, and when it’s time to accept the reimbursement online. That’s right, I can also do direct deposit of the reimbursement checks! Saves me precious time that I can then spend loving my pups! Highly recommend!
Insurer: Nationwide
By: Trt
Fantastic service
Awesome customer service. and quick processing time!
Insurer: Pets Best
By: Clifford
Worse claim processing
This is the worst pet insurance company I ever have I have to wait 30 days for my claim. I call the customer service they said always still processing to check the medical record my question is why they so lazy??? Do you see insurance always on time take my payment but for the claim payment is take forever. really not recomendate this insurance to the pets’a owner trust me don’t waste your money or your time with this insurance. Really bad customer service and really bad pet insurance
Insurer: Pets Best
By: Yobby
Consistent, reliable, and always with integrity. This is a great company.
We've had a policy with Pets Best ever since our dog was a brand-new pup, and have had to file a surprising number of claims over the years. Everything from ordinary illness to some fairly major surgery. Pets Best has always handled the claims quickly, easily, and with total integrity - they've always paid exactly as promised, no delays, no hassles. On-line claim filing is a breeze. Not much more I could possibly ask for from a pets insurance company. Thanks!
Insurer: Pets Best
By: Robert
Claim going on 5 weeks
We’ve had a claim open for almost 5 weeks now. It’s for a condition they’ve already approved a claim for so there’s no reason it should take this long. I have no faith at all that they would pay out in a timely manner if we ever needed them to. Go elsewhere. When I’ve inquired about my claim status they send a stock reply saying their claims department is busy.
Insurer: Trupanion
By: J