Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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The peace of mind you didn’t know you need; until you need it
Imagine walking in to your dog collapsed over, barely breathing. That’s what happened to me when i returned home to find. My dog Luke was barely breathing and unable to stand up. I rushed him to the closet animal ER and handed him over to the veterinary care team. after 5 days in the hospital in a oxygen tank he finally was able to come home. You can’t put a price on what you will pay for your beloved companion; however after i paid the ER, I filed the claim with ASPCA and was reimbursed within 5 days. I never knew how valuable having pet insurance was til i filed that claim. it’s as a said, the peace of mind i never knew i had. Thank you ASPCA for your empathetic team who called before and after to see how my dog was doing. Thank you for your timely reimbursement. And Thank you for being there to ease that financial burden during an already emotional time.
Insurer: ASPCA
By: David
Awesome!!
Quick turnaround service, clear communications
Insurer: Nationwide
By: Silvia
VERY GOOD SERVICE
VERY GOOD COMPANY. GOOD SERVICE.
Insurer: Nationwide
By: JOHN
Decisions explained clearly
The claims process has always been very easy and straight forward. All decisions on previous claims submitted were clearly explained in the documentation provided in the emails sent.
Insurer: Pets Best
By: Amy
No worries, no delays
Our doggie got sick during a trip to California - required several vet visits. Pets Best took care of the bills exactly as promised, no worries, no delays. Excellent service as always. Thanks!
Insurer: Pets Best
By: Inna
A tiny 2 year old black cat
Zorro is a 2 year old black that turned 3 this past April. Since his adoption, he has suffered from many health issues including allergies, a lump and bile in his gallbladder. Thank you for payments of his ultra sounds, surgery and meds. Zorro thanks you.
Insurer: Trupanion
By: Evelyn
Very happy Customer
I always recommend Trupanion to everyone at the Vets. I have never had a negative experience. My claims are paid instantly.
Insurer: Trupanion
By: Joyce