Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Decisions explained clearly
The claims process has always been very easy and straight forward. All decisions on previous claims submitted were clearly explained in the documentation provided in the emails sent.
Insurer: Pets Best
By: Amy
No worries, no delays
Our doggie got sick during a trip to California - required several vet visits. Pets Best took care of the bills exactly as promised, no worries, no delays. Excellent service as always. Thanks!
Insurer: Pets Best
By: Inna
A tiny 2 year old black cat
Zorro is a 2 year old black that turned 3 this past April. Since his adoption, he has suffered from many health issues including allergies, a lump and bile in his gallbladder. Thank you for payments of his ultra sounds, surgery and meds. Zorro thanks you.
Insurer: Trupanion
By: Evelyn
Very happy Customer
I always recommend Trupanion to everyone at the Vets. I have never had a negative experience. My claims are paid instantly.
Insurer: Trupanion
By: Joyce
So pleased
We are so glad we decided to work with you after we got our then puppy! You have been great! The claim process was easy and your quick response and payment greatly appreciated.
Insurer: Trupanion
By: Linda
As always great service
Excellent and fast
Insurer: Trupanion
By: Tara
Slow reimbursement
The claim took a surprisingly long time to be reimbursed, sadly. I usually am impressed by the speed, but this time was very uncomfortable with having spent over 7,000 on an emergency surgery and waiting over a month for the check.
Insurer: Trupanion
By: Anh-Chi
Money Saver
Your company 's coverage has saved me a lot of money and the service has been great!
Insurer: Trupanion Canada
By: Patti
Very easy to walk into vet and receive approval as well as directly paying vet.
Very easy to walk into vet and receive approval as well as directly paying vet.
Insurer: Trupanion Canada
By: Christy