Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Nationwide is on your pet side.
returning customer so far I had only positive experience and it well worth it..
Insurer: Nationwide
By: Sergey
Best pet insurance company!
One of the easiest pet insurances to use. Submitting claims are easy and the response time is quick. I would recommend Nationwide pet insurance anytime!
Insurer: Nationwide
By: Lisa
No hassle and easy to work with. Customer service are quick to respond and claims are processed with no hassle.
Worth it! Had this insurance for both my dogs for years. reimbursement claims are simple and hassle free. Just fill out a quick form that asks just the basics like your name/address, policy number, name of vet, reason for visit and total cost of visit. Then just attach your receipt and that's it. Claim is processed quickly and reimbursements are received in a month. Wish human health insurance was this easy. Health insurance reimbursement claims for people with legit medical issues go on for years with so much back and forth.
Insurer: Nationwide
By: Janice
Just the very best
Claims for our pet care are always paid quickly and fairly. Nationwide does what it promises to do, and we appreciate it so much!
Insurer: Nationwide
By: Ann
Very efficient without any issues or problems.
Excellent program that is efficient and without issues. East to submit the claim and there were no problems, delays or issues. I haven't had to use much of my personal time to take care of the claims and the payment time is satisfactory.
Insurer: Nationwide
By: Rande
Was very easy to file a claim. Customer service was great
Very easy to file a claim and payment was extremely quick. Awesome customer service.
Insurer: Nationwide
By: Robert
Easy to Work With
Using the app on my phone makes working with Pets Best easy. They reply within two weeks and you have your money or an explanation of the deductible.
Insurer: Pets Best
By: Gerry
The best for my pet. I don't have to worry if a large expense from the Vet should ever happen.
Fast Service, Great Support, They know what their doing and they do it good.
Insurer: Nationwide
By: Mike
Makes going to the vet a little less stressful
Having pet insurance helps me worry less about taking my pups to the vet. I have never had any issues with filing a claim. Customer Service is pleasant and helpful.
Insurer: Nationwide
By: Dawn
Best of the Best
You really have given me peace of mind. The claims process was so easy and fast. Thank you! I will always keep this insurance for my pet family members.
Insurer: Nationwide
By: Tina