Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
Other Categories
Great Insurance Plan
I've been with you several years, Insurance Plan is great along with Customer Service. However claim reimbursement has slowed down significantly, I would say over the past year to 18 months. I was signed up to get reimbursed directly to my bank account. It worked fine for a little while, but stopped working. I tried several times to get it corrected but was never successful, so I'm back to receiving a check. The automated reimbursement system seems clunky or your staff isn't well educate on it.
Insurer: Nationwide
By: Tracy
I just couldn’t be happier with ASPCA
Easy to get reimbursed and very caring employees who really care about the well being of your pets .
Insurer: ASPCA
By: Denise
Easy claims and fast processing
Thank you nationwide for such an easy online claims process and for the quick response time and quick pay back process. Thank you also for helping us take care of our dog.
Insurer: Nationwide
By: Garrett
Awesome Insurance. Highly Recommend!
Awesome insurance. They have saved me alot of money and always keep me updated with claims!
Insurer: Nationwide
By: Matthew
Thanks!!!!
Thanks so much for your outstanding support for Remy and Fenway. I have had pet insurance for the last 13 years covering 3 dogs and have never had an issue with filing a claim or getting reimbursed! You’ve been a lifesaver!
Insurer: Nationwide
By: Jane
Thank you
We have not had any problems with your company. Every time I called your customer service they were very friendly and helpful. I would like to thank them for all of their help.
Insurer: Nationwide
By: Jan
Amazing claim service
My girl blew out her CCL and needed TPLO surgery. I submitted the claim the day after surgery and within a week I knew how much I would be reimbursed and received the monies a few days after that. These folks even called to see how she was doing. This whole process was fast, efficient and stress free. I highly recommend ASPCA pet insurance. Now I can just focus on the recovery process.
Insurer: ASPCA
By: Michelle
I am very happy with Nationwide
you Are very helpful with the claims and the payments.
Insurer: Nationwide
By: Hebe
Good pet insurance co. Have been with you for years and years (back when you were VPI)
Prompt. Efficient. Comfort that it is always there.
Insurer: Nationwide
By: pamela