Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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An absolute pleasure to work with and so glad I purchased an insurance policy for my pup
My puppy was diagnosed with a serious condition that required a pricey surgery. Filing the claim was incredibly straight forward. Response times were remarkedly fast. I think the best part of my experience was my interactions with various customer service agents. I had placed calls on multiple occasions. Every agent that I spoke to was genuinely very pleasant and helpful. I spent almost no time on hold. I honeslty considered calling them back just to give them words of praise, as I have had a much different experience in the past dealing with other insurers! I would highly recommend a policy trough FIGO!
Insurer: Figo
By: Michael
Taken care of
Taken care of efficiently
Insurer: Pets Best
By: Judy
Happy Trupanion Member Again !!
Just a pleasure to taken care of so respectfully .. Professional as always , prompted, easy and stress free!!
Insurer: Trupanion
By: Terry
Best Pet Insurance Ever!!!!!!
Wonderful Company...excellent follow thru, just cant say enough good positive comments!!!!
Insurer: Trupanion
By: Kathleen
Trupanion works for me!
I was so pleased to see that Trupanion honored my complicated claim without requiring additional paperwork or administrative hassle. The representative I spoke to made it all very clear and easy for me.
Insurer: Trupanion
By: Corey
Trupanion always has our back!
My poor 9yr old puppy has had one issue after another through the years Trupanion has always helped out, tremendously!
Insurer: Trupanion
By: Kelly
Great Service!
Great service and fast approvals make it a very pleasant experience, in which you can concentrate on the wellbeing of your pet vs formalities!
Insurer: Trupanion
By: Ralf
Mocha thanks, the best service ever
As usual Trupanion has acted immediately and without a hassle, as we have experienced issues with another pet insurance many years ago with our Dalmatian.Trupanion has got to be one of the best experiences and most caring when it comes to our pet Moc.
Insurer: Trupanion Canada
By: Jackie
Trupanion rocks!
You guys rock! You process claims extremely quickly and efficiently and are friendly to boot! Thanks from my and my fourleggeds!
Insurer: Trupanion Canada
By: Marianna
Trupanion was great
We were not sure what Felicia was sick with but Trupanion was great about the x-rays and blood work required as well as the intravenous fluids. Thank you.
Insurer: Trupanion Canada
By: Carol