Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Paco’s Mom
Overjoyed with your response to Paco’s needs!
Insurer: Nationwide
By: Pamala
Very Helpful staff
I'm always pleased when I call for help to get a real person that is very helpful. Usually, I've done something wrong on my claim, and they are so helpful and nice. I'm very appreciative to have this coverage for my best pal.
Insurer: Nationwide
By: Laurie
We LOVE Nationwide Pet Insurance!
We absolutely love having chosen Nationwide for Obi! Filing a claim is so simple and the e-mail communications are very much appreciated. We are always telling our pet/four-legged children owners the benefits of having insurance with Nationwide. Thank you, Nationwide!
Insurer: Nationwide
By: Lisa
Nationwide Pet Insurance eases the financial burden of vetinary care for your furbaby.
Nationwide customer service and claims processing are quick and generous. My sweet guy has allergies and recurring ear infections that have resulted in numerous trips to the vet and plenty of treatments and medications. Nationwide has processed my claims quickly and I have received a substantial reimbursement on each claim, after the application of my deductible of course. We've had Nationwide since he was a pup and I just added a policy for my new puppy. The service and reimbursement rates are phenomenal.
Insurer: Nationwide
By: Kristie
KEEP UP THE GREAT CUSTOMER SERVICE
Thank you all for your service it is so nice to call and have nice people who care about your pet on the other end of the phone. Everyone I have spoke to has been so very nice and helpful and always ask how my Penny is doing and that really means a lot to me. Keep up the great customer service.
Insurer: Nationwide
By: Laura
amazing experience.
It has been great experience because it was very easy to claim and has a great customer service.
Insurer: Nationwide
By: ali
This has been a positive experience and want to thank everyone for their help and concern for our pets.
I would recommend Nationwide Pet insurance to anyone that needs insurance as it’s been a positive experience. Thank you!
Insurer: Nationwide
By: Renee
Awesome experience
I have dealt with other companies in the past for previous pets and the customer service was horrible, the questioned every claim, they denied a lot, and nickled and dimed every claim. I can not be any happier with the speed, service, an overall experience ASPCA has provided! Thank You! Breath of fresh air!
Insurer: ASPCA
By: Jennifer
Amazing Customer Service
I am so grateful for Healthy Paws. My sister had bought me pet insurance for my labrador (who tends to eat things) a few years ago and since then she has had 3 medical procedures all of which Healthy Paws was able to cover 70% of the costs. It is super easy to submit your claim through their app, which makes the ease of everything so much better! Beyond the coverage, Healthy Paws kindly will send emails to check in on how she did post-op. Definitely worth the investment.
Insurer: Healthy Paws
By: Alyssa