Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Really, really sorry I chose Trupanion
I was with Petplan for 8 years and loved them - until they lost their underwriter and premiums went through the roof. Sadly the two dogs covered by Petplan passed away. When I got a new dog someone recommended trying Trupanion. Worst insurance decision I have ever made. They took forever to enroll the dog, and listing everything which was not covered. They blamed the DVM. Then I made a multi-part claim for the EXACT same condition and whilst they processed the initial claim sent direct from the hospital quickly the rest took over 5 weeks (They blamed the DVM - again.) and they somehow found a way to apply 3, arguably effectively 4 deductibles to a single condition for the dog. With the claim which I filed I included a letter outlining the chronology of the claim/condition and how it all fit together. When I asked them about it I was told, "Claims doesn't read letters." Need I say more about Trupanion? My advice - never consider this company.
Insurer: Trupanion
By: R
Nationwide Pet Insurance Never Disappoints
I have been a Nationwide Client for many years (since they were Veterinary Pet Insurance). These are my second and third pets insured and I have always found the customer service to be great and payment of claims to be quick, efficient and fair. I will always insure my pets with Nationwide and I recommend your company when adopting out rescue kittens to know pet parents!
Insurer: Nationwide
By: Marianne
I love Nationwide
You guys are amazing! I’ve had very quick response from you and it’s very convenient. Everyone I’ve dealt with has been very courteous and professional.
Insurer: Nationwide
By: Alexis
Best insurance
Your claim process is so easy and all your customer service employees are courteous and efficient. The best thing i ever did was insure my puppy Angie
Insurer: Nationwide
By: Rose
Great Insurance
We purchased pet insurance in case of large medical expenses (surgery/chemo/etc.). Fortunately, Charlie has not needed any major treatments, but unfortunately, he has required several tests that were not surgery-level expensive, but still expensive. The insurance helped a lot and made these less stressful. We are grateful to have the coverage and for Nationwide's excellent customer service.
Insurer: Nationwide
By: Tony
A little disappointed
My experience with Nationwide has overall been very positive. My criticism largely is due to the surprise I encountered when my first large bill was rejected. I can clearly see the policy exclusions, but think Nationwide should use their “Reach” to educate their insureds on things to watch out for so they can avoid these situations. My dog had what I felt was a significant bloody stool, so I promptly brought her to our vet for treatment. Little did I know the peace of mind I had walking in “thinking I had major medical” didn’t exist. A flyer/reminder from the company might have helped. The call to the vet line offered little satisfaction since they are unfamiliar with the policy coverage.
Insurer: Nationwide
By: Brian
Nationwide Insurance is a blessing, so prompt in response, and able to provide better care for my faithful companion.
So much appreciate that you accept the diagnosis and provide reimbursement for the costs. My old retirement budget may not be able to keep my faithful companion going so well. I recommend your coverage to soooooo many folks. Thank God that I learned about your pet insurance. Blessings, Naomi
Insurer: Nationwide
By: Naomi
SUPER HAPPY CUSTOMER
We have had this insurance for a year for both of our dogs and we are super pleased. Claims are easy to submit. For the most part ,everything they say they reimburse they have. I have recommended this insurance to a lot of people. Please keep up the good work. This has been one of my happiest purchases !
Insurer: Nationwide
By: Tami
Absolutely Amazing
I love Nationwide Pet Insurance. My claims were processed in a very short time and no trouble . They sent me an Email to check up on how my dog is doing as well. It really makes a difference when they show they care about your pets health . Would definitely recommend this to Anyone who has a furry friend 🙂
Insurer: Nationwide
By: Rosalba
Great services
Great service and piece of mind for my best buddy
Insurer: Nationwide
By: Bob