Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Do NOT HESITATE - GET THIS INSURANCE!!!
My little dog Simon needed both his lens replaced so he would be able to see again.. I called Healthypaws to see if Simon was covered [I had been told by the vet tech that Simon's problem was almost never covered by pet insurance]. They were SO nice on the phone and stated, "of course that's covered". Simon had his surgery [and now can see]. I received an email from Healthypaws after notifying me that the claim had been processed, just checking to see how Simon was feeling. I have never had ANY company, pet or people, that does exactly what they promise and then goes beyond. They really do care. I would say don't even think twice, do yourself and your pet a favor and go to Healthypaws and sign up. Oh and filing a claim is unbelievably easy. I have my vet email my invoice which I upload onto Healthypaws site, hit send and that's it.
Insurer: Healthy Paws
By: sheri
Great experience with Trupanion.
As always, Trupanion is courtesy, helpful, and prompt. I have never regretted signing up for pet insurance with Trupanion.
Insurer: Trupanion
By: Larry
Better than Health Insurance
Extremely fast, accurate and hassle-free. Totally transparent! I wish my health insurance was this easy!
Insurer: Trupanion
By: Karin
Always helpful and positive
Always a big help when we have question
Insurer: Trupanion
By: Donald
Zero hassle
I've already recommended to everyone I know fantastic service.
Insurer: Trupanion Canada
By: Alex
Recommended
Always a good experience.
Insurer: Trupanion Canada
By: Tara
Caring customer service
I would not be able to afford keeping my beloved cat alive without this insurance. I’m so grateful to Nationwide. Your customer service is great! I appreciate you reaching out to me by email and phone to let me know some information was missing in one of my claims. I was able to find this and submit it. Thank you. I recommend your pet insurance all the time & will continue to do so. I will always get pet insurance for any new pets in the future. The app is easy to use, as well.
Insurer: Nationwide
By: Kelly
Look elsewhere
We thought we were being responsible pet owners by paying $100/month to Pets Plus Us for our illness/accident policy. When our 8 month old puppy became ill, our vet bills came to almost $8000. No problem, we thought: 80% will be covered minus $100 deductible. Well, Pets Plus Us covered 0% of our bills. They found a way to exclude the claim by misconstruing the information provided by us and our vets. They didn't complete the pre-approval they said they would do so we were stuck after the fact. Their customer service is also terrible: you wait on the phone forever to speak to someone and calls and emails are often not returned.
Insurer: Pets Plus Us
By: Lindsey
Major medical is pretty comprehensive coverage
Zoe is now fully recovered...thank you for asking. She is 2 years old today! Thank you also for your prompt re-imbursement on our 2 submitted claims. We appreciate the fast service and updates on claim status.
Insurer: Nationwide
By: Rosemary
So thankful for your company!
Always helpful. Haven't had to use vet line yet but I am sure I will as our dog ages.
Insurer: Nationwide
By: Teri