Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

72,990 total


September 13, 2019

Trupanion loves my pup!

Thank you for helping with getting the claim sorted out. I always appreciate you folks at Trupanion. I recommend you every chance I get. Thanks again, Issa and Wally

Insurer: Trupanion

By: Lissa

Useful
September 13, 2019

Truly the best and simplest insurance

Trupanion is awesome in handling claims in a timely and fair manner. I would recommend you to everyone who has a pet.

Insurer: Trupanion

By: Lance

Useful
September 13, 2019

Trupanion has made my life much easier.

Trupanion made it quick and easy to submit a claim. And the turnaround time is speedy!

Insurer: Trupanion

By: kelly

Useful
September 13, 2019

Peace of mind and heart

Trupanion continues to be fabulous. Logan was diagnosed with bone cancer back in February/March. They have enabled me to do whatever was necessary without having to think about cost. He is still enjoying life thanks to Trupanion and our great medical team

Insurer: Trupanion

By: Laurel

Useful
September 13, 2019

You have done great each time we have a claim.

You have done great each time we have a claim. Thank you very much.

Insurer: Trupanion

By: Marcia

Useful
September 13, 2019

Best Customer Service!

very easy to use. Customer service responds very quickly and are extremely patient and helpful. the claims process is super easy!

Insurer: Trupanion

By: Linda

Useful
September 13, 2019

Daddy's Girls

Great customer service, always willing to help me and solve my problem

Insurer: Trupanion

By: MICHAEL

Useful
September 13, 2019

Fiona's alive today because of Trupanion

You guys are awesome. Filing claims is easy and response time from you is so fast. I have recommended you to all my 4 legged family friends. Been with you five years with no claims which was great but then I needed you and you came through.

Insurer: Trupanion

By: Becky

Useful
September 13, 2019

Setting a Problem

There was a hiccup in my claim it was taken care if quickly and with great human professionalism

Insurer: Trupanion

By: Debra

Useful
September 13, 2019

Incredible Company

Trupanion is far more efficient and responsive than my own carrier, which is one of the largest health insurance companies in the world. I and my vet are both incredibly impressed with them and their process.

Insurer: Trupanion

By: Susan

Useful

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