Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best decision I have made to get pet insurance with nationwide
Nationwide has been nothing but fantastic ! They have great knowledgeable workers and they just make it easy for us to submit a claim and even better , easy to receive our reimbursement ! Love this company !
Insurer: Nationwide
By: Erica
Great service
I was a bit skeptical about how the claims would work but afternoon doing the first I am now at ease. The process took about a week and as I’ve had questions they’ve gotten back to me super fast.
Insurer: Embrace
By: Lisette
Great customer service
I have used Hartville for a couple dogs and always had great service. Claims are always handled quickly and efficiently. Highly recommend.
Insurer: Hartville
By: Kim
The best thing we did for our pup
Deciding to get pet insurance for our pup Lacey was the best decision that we made. She has been prone to ear infections and has had some other illnesses and ASPCA has been BEYOND helpful every time. The process to submit claims is easy and they are very quick about processing them. I would definitely recommend getting insurance to keep your furbaby protected.
Insurer: ASPCA
By: Jay
Ease of Mind
We have pet insurance so that we don’t have to worry about how to pay for the big one if it happens. Well it happened. Our little girl tore her cruciate ligament and damaged her meniscus in her rear leg. The injury required surgery by a specialist. Huge cost. But no worries, the surgery was covered by our insurance. The claim was filed and approved within a couple of days. Payment was very prompt. Our puppy is well on the road to recovery. With the insurance we never had to worry about the costs and we were able to concentrate on getting our dog the needed treatment. What a relief! Ease of mind. Thank you Nationwide.
Insurer: Nationwide
By: Jacqueline
Great customer service
Great insurance plan. They actually took care of the claims. They delivered on what they sold to me and exceeded my expectstions. They were so very helpful in answering information about my claims.
Insurer: Nationwide
By: Eric
Customer service
Filing a claim was so easy. Whenever I have called everyone was professional and very nice.
Insurer: Nationwide
By: Lisa
Great decision to purchase and use this insurance
A friend with two labs suggested I purchase this insurance when I got my 8 week lab. Best decision. Have used it numerous times (from anywhere to basic exams/vaccines etc to an endoscope surgery for when she ate a sock and a FLASH DRIVE!!!). I always submit things electronically via scanning the receipt and appreciate how easy it is to submit a claim on line. I get email confirmation of receipt of my claim. Another email from them confirms when a statement of response (and usually a reimbursement check) is on it's way back to me.
Insurer: Nationwide
By: Kimberly
Fast, courteous, sympathetic! Wow
From the moment I called about my little girl, I was handled with sympathy, courtesy and efficiency. The filing process was simple and rapid. Just can’t say enough how glad I am to have Trupanion!
Insurer: Trupanion
By: Linda