Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Exceptional at ALL TIMES
Every SINGLE experience with Trupanion has been undeniably and totally awesome. The reps are pet lovers and ask about your pet, they treat you so well and help you from beginning to end! Flawless
Insurer: Trupanion
By: Denise
Totally happy!
Always, fast, courteous service!! Never had an issue. Always recommend it to pet owners I meet!
Insurer: Trupanion
By: Rose
Thank you, Trupanion
Most times I was reimbursed immediately.. excellent service. I wish there was a Trupanion in Italy. I will move there in December.
Insurer: Trupanion
By: Leslie
I love Trupanion.
I love Trupanion. Fast claims!. Fast reimbursement.
Insurer: Trupanion
By: Claudia
Worth the monthly expense!
Claims decisions have been so fast and I've only had positive experiences with Trupanion. It/s nice to not have to worry about money when making critical decisions in the care of my fur baby. Thanks!
Insurer: Trupanion
By: Dora
Fast Claim process.
I have made several claims recently due to my dogs diabetes diagnosis. After reaching the deductible, Trupanion has reimbursed all of Charlie's claims within a week. The claims are easily submitted online.
Insurer: Trupanion
By: Mary
Best Pet insurance ever
Awesome experience as usual. Very good claim processing and superfast refund. Much better than my own medical insurance.
Insurer: Trupanion
By: Cynthia
Hands down the Best Pet Insurance!!!
Excellent service!!
Insurer: Trupanion
By: Karen
Amazing customer service!
Everyone was so nice and as helpful as they could be. The only things that brings the rating down is that the claims would process a little quicker. Because the surgeries are so much, a credit card needed to be used...
Insurer: Trupanion
By: Stacy