Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Great claim experience
I called with questions on navigating the online process and the customer service person was very helpful. My claims were processed rapidly. My pet passed away prior to submitting the claims and I received a heartfelt sympathy card.
Insurer: Trupanion
By: Karen
Easy breezy
Trupanion have the best employers, they are always willing to help with anything. They make filing a claim very easy and very efficient. Love this insurance company.
Insurer: Trupanion
By: Brenda
Efficient Staff
Your staff is very efficient and very quick involving all claims!
Insurer: Trupanion
By: June
Trupanion - Quick Processing
Trupanion was quick to process claims and issue me a check. Very easy process.
Insurer: Trupanion
By: Carolyn
Transparent & Trustworthy Claims
I have never had a single negative experience with your claim process. It's transparent and easy to follow, and your turnaround is extremely swift.
Insurer: Trupanion
By: Meg
Easy Experieeeeence
It was very convenient. You paid the animal hospital directly.
Insurer: Trupanion
By: Jean
Fast and simple claims process!
I love that all I have to do is submit an invoice to make a claim. The claims are always processed so quickly and deposited straight to my account. I have never had any issue making a claim, trupanion's default is to trust their clients.
Insurer: Trupanion Canada
By: Marianne
Excellent pet insurance
I have had trupanion since my dog was a puppy and he is now 9.I have always been impressed with the way my claim is processed! It only takes a few days and The money is in my bank account.
Insurer: Trupanion Canada
By: Patricia
Thank you Trupanion.
Hassle free and fast turnaround. Great that I was able to do it all online. Thank you.
Insurer: Trupanion Canada
By: Maria
Great Service
Response time is great, really easy to file a claim online and upload documents.
Insurer: Nationwide
By: Debbie