Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Extremely happy we chose Healthy Paws
We, unfortunately, had to use Healthy Paws quite a big during our first year of having a puppy. Thankfully, we made the right choice. They have an easy-to-use app, do a good job of sending you updates to track claims, pay quickly, and have a great service staff if you need to reach out. I really hope to use them less in year two; however, if we do have to use them I know we're in good hands!
Insurer: Healthy Paws
By: Scott
The finest pet insurance one can have, full stop
This is the best possible way to ensure ongoing care for your Family Member period! Fast response, caring American staff, absolutely the best there is.
Insurer: ASPCA
By: David
Claim was processed quickly and it is so simple to file it.
Pet insurance has been amazing! So easy to file claims and majority of the time the are processed very fast.
Insurer: Nationwide
By: Bethany
Excellent service
Your customer service is great. Rep helped me with direct deposit sign up.
Insurer: Nationwide
By: Barb
Healthy Paws Saved Bentley's Life
I co-founded a rescue in So. CA. 4.5 years ago we pulled Bentley from the shelter. He was 8 months old and was deemed Rescue Only because he didn't pass his temperament test. We found out that his owner surrendered him to the shelter because he was cited for having two many dogs. I could only imagine how scared Bentley was - being away from his pack, never socialized and now alone in the shelter. Our rescue pulled him and I, personally, fostered him for a year. Any dog that I personally foster, I personally insure with Healthy Paws just because I never want to be in the position of having to make a life and death decision based on cost. So even when Bentley went to live with his Forever Foster Mom I kept him insured. GOOD THING I DID because a few months ago, he needed emergency surgery due to a foxtail that had not just embedded in his chest but got inside and traveled into his chest cavity. He needed a rib removed and some muscle but the amazing vets at METROPOLITAN ANIMAL SPECIALITY HOSPITAL were able to save his life. The surgery and follow ups came to about $6600 and there's no way our rescue could have afforded that - so thank God for Healthy Paws. I sing their praises on every thread that asks about Pet Insurance and it's gotten to the point where I'm not the only one now who responds "HEALTHY PAWS." Now there are CHORUSES of people singing the praises of HEALTHY PAWS.
Insurer: Healthy Paws
By: Barbara
Routine wellness claim.
Always pleased with claim process. Thanks for a very pleasant experience. ☺
Insurer: Pets Best
By: Scott
Best Pet Insurance Around
I have been a customer of Pets Best Insurance for more than 10 years. The ease of filing a claim and response time is wonderful, and the fact that it can be done online is the frosting on the cake! I highly recommend this company to anyone who is thinking about pet insurance. They are so helpful if you need to call and ask a question.
Insurer: Pets Best
By: Anne
Great to deal with
Easy to file claims, fast claims processing and they keep you updated throughout the process. Also checked on my dog to see how he was feeling.
Insurer: Healthy Paws
By:
Nationwide insurance was a lifesaver for our Boston Terrier and relief and peace of mind for us ! ! !
Imagine taking out pet health insurance, only paying a couple of premiums and your beloved pet at 16 months old has a major crisis requiring a rushed trip to a surgery center over 100 miles away. After surgery and a week stay he pulls through and the bill is over $4200.00 First thought, the insurance company won't pay since we're new customers , they'll probably drop us and financially we'll be in the hole, Nationwide however, honored their pledge of " Nationwide is on Your side ".!!! They paid all but our 10% copay, the claims process was easy and we received the check extremely fast. They saved us the dilemma of having to choose between our pet and our "pocket". We look forward to many uneventful years together with Nationwide. Don't hesitate, buy this insurance ! ! !
Insurer: Nationwide
By: Ruth