Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Need better UI and non third party app
I like the service so far but your user experience on the site could be better. I also expected an in-house app instead of this third party one which just makes me hesitant. I don’t like more companies in between me and the service I actually have.
Insurer: Nationwide
By: Santiago
Stay Away!
Pets Best will make any excuse not to pay the claim and when they do its takes weeks! When you try to use their chat to communicate, their response is as slow as their payments. I'm going back to Figo!
Insurer: Pets Best
By: Tom
Totally impressed with FIGO!!
In my opinion Figo Pet Insurance is amazing. They are very transparent and customer service oriented. When I joined, which was not long ago I read through everything and I called Figo and asked a lot of questions for clarification. But now something happened to my pup out of no where and Figo followed/covered exactly what I read and they communicated. I think it is a well structured insurance company. My only advice is to read / talk with customer service and know what your plan covers. Take time to know what a pre existing condition/symptom is because no pet insurance will cover that. I fully trust Figo and I will proudly recommend this insurance to my family, friends and vet office!
Insurer: Figo
By: Rachel
Thank goodness for Nation Wide
Having pet insurance helps defer some of the costs keeping our four legged family members healthy. Nation Wide is very good at communicating the status of your filed claim.
Insurer: Nationwide
By: Kevin
Trupanion loves my pup!
Thank you for helping with getting the claim sorted out. I always appreciate you folks at Trupanion. I recommend you every chance I get. Thanks again, Issa and Wally
Insurer: Trupanion
By: Lissa
Truly the best and simplest insurance
Trupanion is awesome in handling claims in a timely and fair manner. I would recommend you to everyone who has a pet.
Insurer: Trupanion
By: Lance
Trupanion has made my life much easier.
Trupanion made it quick and easy to submit a claim. And the turnaround time is speedy!
Insurer: Trupanion
By: kelly
Peace of mind and heart
Trupanion continues to be fabulous. Logan was diagnosed with bone cancer back in February/March. They have enabled me to do whatever was necessary without having to think about cost. He is still enjoying life thanks to Trupanion and our great medical team
Insurer: Trupanion
By: Laurel