Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Great care!
Trupanion has always taken excellent care of us. I have recommended it over and over!
Insurer: Trupanion
By: Diana
The cost and care for loving your pet
Always efficient and quickly paid. Well coordinated when involving multiple providers. You know your pet is properly cared for and the cost is reimbursed quickly and generously so you don't have to worry about your pocketbook. No one better.
Insurer: Trupanion
By: Rita
Debbie Keegan
I had just lost my dog and was very sympathetic and processed requests quick
Insurer: Trupanion
By: Deborah
Happy Customers: Christy & Monkey
Always respond right away to vets billing, etc. Representatives Always courteous on the Phone. Thanks!
Insurer: Trupanion
By: Christy
Dependable
Fast response and always available in every health crisis.
Insurer: Trupanion
By: Javier
Service beyond fabulous
Could not be happier with the service from Trupanion. Our claims have always been processed promptly without hassle or questions. I have owned many dogs over my life and I wish I would have had this on them as well. Thank you so much
Insurer: Trupanion
By: Terry
Great service
Pre approval was provided extremely quickly and reduced the amount of owners stress considerably.
Insurer: Trupanion
By: Alan
so quick!
Oh my goodness, from the first phone call asking for approval for Lexi upcoming surgery and how quickly I received the money's back was great. Thank You. Wish more company's were this quick
Insurer: Trupanion Canada
By: Katharine
End of a Incredible Journey!!
Our dog Abby passed away two weeks ago at 13.5 years old, she was a Yorkie. Trupanion was with us all the way on that journey as pet owners since Abby was 8 weeks old.
Insurer: Trupanion Canada
By: Sheila
Claims process was fast and easy.
Claims process was fast and easy.
Insurer: Trupanion Canada
By: Sean