Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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My own insurance company has never called me to see how I am doing...
The other day my phone rang and it was the ASPCA Insurance team checking in to see if Baloo was OK after his last doctors visit. In all of the years that I have health insurance, they have NEVER called me to see how I was doing. The app is simple to use, the approvals are fast and consistent, as the owner of a "big" dog, this has been one of the best investments I've made. Thank you.
Insurer: ASPCA
By: Bart
You Guys Are Amazing
I received excellent service
Insurer: Nationwide
By: Aiesha
Nationwide is amazing!
You are a true blessing. I can’t thank you enough for all you did to help us through a difficult time. My baby is only a year old when he got sick. Your 24hr hotline was so helpful when we needed your advice. I will forever be thankful I chose nationwide. I have recommended you to everyone I know because it was my experience. Great company.
Insurer: Nationwide
By: Nicole
always easy to use
Easy to use, easy to file claim, always have reimbursements to our bank account on a timely basis.Customer service always helpful if any questions arise.We have recommended this company to many people interested in looking into pet insurance.
Insurer: ASPCA
By: Glenn
Impressive service
The best customer service I have experienced in a very long time. The employees really seem to care and know how to advise customers. It is SO easy to file a claim and their app is very user friendly.
Insurer: Healthy Paws
By: Lauria
Great care!
Trupanion has always taken excellent care of us. I have recommended it over and over!
Insurer: Trupanion
By: Diana
The cost and care for loving your pet
Always efficient and quickly paid. Well coordinated when involving multiple providers. You know your pet is properly cared for and the cost is reimbursed quickly and generously so you don't have to worry about your pocketbook. No one better.
Insurer: Trupanion
By: Rita
Debbie Keegan
I had just lost my dog and was very sympathetic and processed requests quick
Insurer: Trupanion
By: Deborah