Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

72,990 total


September 23, 2019

Nationwide Pet Insurance Loves My Boxer

Nationwide Pet Insurance makes it possible for me to afford to give my Boxer the quality of life she deserves. Nationwide Pet Insurance was upfront with me about what was covered under the plan I selected; and Nationwide Pet Insurance has given me great customer service whenever I have needed it. The website is easy to navigate, and filing a claim with Nationwide Pet Insurance is relatively easy. I appreciate having Nationwide Pet Insurance.

Insurer: Nationwide

By: Thomas

Useful
September 23, 2019

I highly recommend Nationwide Pet Insurance!

A friend recommended pet insurance. Since Holly is our first pet, I knew we would be seeking veterinary advice often. The ease to submit claims and the speedy refund are amazing. I would certainly recommend Nationwide to any new pet owners.

Insurer: Nationwide

By: Mary

Useful
September 23, 2019

Great insurance for your pet

It is easy and fast submitting claims. Whenever I had to call, customer service has been so nice and helpful

Insurer: Nationwide

By: Jodi

Useful
September 23, 2019

Nationwide Pet insurance provides excellent care and service.

I am thoroughly pleased with the excellent service of Nationwide Pet insurance. My claims were handled professionally and efficiently. I highly recommend Nationwide service to everyone.

Insurer: Nationwide

By: ERICA

Useful
September 23, 2019

Nationwide is Pet Awesome!

It’s been over 30 years since I had a puppy and I figured with the rising cost of veterinary care it would be best to ensure my little Minnie. The ease of filing a claim and the 24 hour veterinary Hotline is one of the many pluses to go with Nationwide.

Insurer: Nationwide

By: CAROL

Useful
September 23, 2019

Great Support

Nationwide has been great and supportive. The ease of working with them has been beneficial to my pet and I.

Insurer: Nationwide

By: Cory

Useful
September 23, 2019

Once we got it figured out , you were great

It took a bit for us to straighten out the bills but after we did, with your help, you were great. The people I spoke with were very kind and always asked about bagheeras' health.

Insurer: Nationwide

By: heather

Useful
September 23, 2019

Nationwide and the folks that work there are the best and truly caring people.

Nationwide is great. While I would prefer to never need them - as that would mean my pet was healthy - we have not been so lucky with our pet who has over the years needed plenty of medical treatment. But Nationwide and its predecessor have always been there to assist financially, and their customer service on the phone is excellent. They also make the claim filing process extremely easy and never delay in the review and processing of claims and payments. Excellent, excellent company. Thank you very much.

Insurer: Nationwide

By: Steve

Useful
September 23, 2019

Easy to use, great coverage

I've had Nationwide Insurance on our dogs since 2008 when it was VPI. Nationwide provides great coverage on many things and it's so easy to work with. The customer service is excellent, the website is also very user-friendly. I have always recommended Nationwide to everyone I know who is a pet parents.

Insurer: Nationwide

By: Rob

Useful
September 23, 2019

Fabulous coverage!!

Excellent coverage and customer service

Insurer: Nationwide

By: G

Useful

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