Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Wonderful
Polite, timely, efficient communication and action. Thanks Trupanion!
Insurer: Trupanion
By: Janet
Happy Customer Feedback
Whenever we've needed to file a claim, we have always experienced quick, efficient claim processing and coverage. This is the first pet we've had covered by insurance and I would highly recommend Trupanion for all pet owners.
Insurer: Trupanion
By: Jerry
Top c customer service
Top customer service.
Insurer: Trupanion
By: Barbara
Your service is amazing.
Your service is amazing. I tell everyone I know who has a dog about Trupanion.
Insurer: Trupanion
By: Linda
Best Insurance
Your customer service is top notch, from the moment I submit my claim til it gets processed and I get reimbursed, is usually no longer than 10 days at the most!
Insurer: Trupanion
By: Brenda
Claim Process is Ridiculous
The claim Process takes too long. They continue to ask for more and more paperwork. It seems inconsistent and inconvenient to have to jump through hoops to file a claim.
Insurer: Nationwide
By: Edward
Easy claim filing
Thank you for making everything so easy, convenient and fast!
Insurer: Nationwide
By: bethannharker
Fast service after claim was submitted
Thank you for promptly reviewing my claim and reimbursing a large percentage of her veterinary cost without delay.
Insurer: Nationwide
By: Hannelie
Forever grateful for the most amazing pet insurance
Thank you so much (again!) for helping me take the best care of my furry children. Words can’t express our gratitude- so lucky to be part of the Nationwide family!
Insurer: Nationwide
By: Gina