Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Efficient
Trupanion is very efficient during the claims process. I've never had a problem with the many claims I've made.
Insurer: Trupanion
By: Danielle
Very Satisfied!
My claim was handled efficiently. The on line process is extremely helpful and I was very satisfied with all aspects of my claim experience. I certainly will recommend Trupanion to all my dog and animal friends and family.
Insurer: Trupanion
By: Barbara
Smoothly Done.
Always a prompt reply. Thank you.
Insurer: Trupanion
By: Carole
Processing of Claims is very fast.
Trupanion is extremely fast at processing claims. They are very efficient with processing and payment of claims..
Insurer: Trupanion
By: Ellen
Grateful pet owner
You are always quick and very efficient when I put in claims. Thank you.
Insurer: Trupanion
By: Eila
I love Trupanion
I have recommended Trupanion several times!
Insurer: Trupanion
By: Phyllis
Best service.
You guys are awesome. You let me know about the claim and what is happening.
Insurer: Trupanion
By: Andrea
Great insurance for our dog!
Great insurance for our dog! Very quick in paying claims! Always recommend this insurance to people!
Insurer: Trupanion
By: Kim
Love Trupanion - haven't let me down yet
No hassle and great service
Insurer: Trupanion Canada
By: Patricia
Caring for my best friend -
The service is truly exceptional in terms of client service and response time. The staff really understand the stress that I have been going through and are compassionate and caring.
Insurer: Trupanion Canada
By: Monique