Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Highly professional
Highly professional
Insurer: Nationwide
By: Richard
Great and fast service
Fast and reliable service.
Insurer: Nationwide
By: Robert
Thank you for checking in on Cyrus.
Thank you so much for checking in on Cyrus. He is doing great with the medication necessary for his condition. The medication Viokase, which he needs to live a healthy life is very expensive, we thank you for covering the majority of the cost. He will need this medication for the rest of his life. We are extremely pleased with all the help you have given us with all of our dogs. We have been a customer for the past 15 years and have recommended you to many friends and family.
Insurer: Nationwide
By: Lisa
Avoid HealthyPaws At All Costs
Claims are not processed within 10 days as claimed. Two claims have been denied or closed because of insufficient medical records and because my pet allegedly did not have a wellness visit (to confirm the pet was healthy before becoming sick). I have received several emails where the company requests "the following records:" and then nothing appears after the colon. Customer service is horrible and very combative. This is clearly a company that is glad to take your premium and simply rubber stamp "DENY" as to any claim. I shouldn't have to fight for the coverage I am paying for.
Insurer: Healthy Paws
By: Ryan
Professional and understanding staff.
Again like I said previously, the staff when talking to were professional and understanding. They explained certain parts of my policy to make my claim easier. Thank You
Insurer: Nationwide
By: Mark
Thanks for paying for Tiki's claim!
we recently got a new puppy, which we also insured with you. I think our 7 year old lab was showing off for his new friend, and he somehow ate a tennis ball which blocked his intestines. Nationwide took the stress off this event and paid the claim, and informed us of the process along the way. Insurance for us humans should be so easy!
Insurer: Nationwide
By: Johanne
Blessing and thankful
I have never had insurance for my previous pets! My friend recommended Nationwide (I like Payton too)! They have been awesome... blessed and thankful to have this insurance.
Insurer: Nationwide
By: Janie
Great Insurance, customer service and support.
Great Insurance, customer service and support. Claims are easy to submit and get resolved quickly.
Insurer: Nationwide
By: Stephen
Nationwide Ins., very helpful
I want to thank all of you staff members for your valuable help. Pie is much better now.
Insurer: Nationwide
By: Gladys
worth the cost coverage.
great service and easy claims with timely reimbursement
Insurer: Nationwide
By: Elaine