Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Excellent insurance for our dog
Very good customer service, helpful & caring people. I am truly sorry that I had to cancel my insurance for Harley, but I am no longer, at this time, able to afford to pay for it. I am hopeful, that in the not to distant future, I will be able to start up with it again. Sincerely yours, Sally Olson
Insurer: ASPCA
By: Sally
Excellent claim service!
Thank you for checking up on Tucker. He is back to his normal playful self with a six inch surgical scar on his belly! Your help with the cost of his medical care was appreciated. The ease of making our claim and the swift response we received with payment was exceptional service. We are very pleased that we chose to insure our dogs with Nationwide and recommend your coverage to all of our friends with dogs. Thank you so much for the excellent service we received with our recent claim! Best regards, Sandra Howle (And, of course, Tucker!)
Insurer: Nationwide
By: Sandra
Peace of mind!!
Having this insurance gives me peace of mind knowing that I will be able to afford unexpected illnesses. The service is phenomenal they are always so courteous and helpful if you need assistance. Highly recommend this insurance company for your pets!
Insurer: Nationwide
By: Maria
Helpful staff, but a long wait time for first claim
Mattie's initial claims included a surgery. We did not find out if that claim was accepted for two months and that was a bit stressful. Other than the wait time, the service has been wonderful. I also used the vet helpline and that staff-member was wonderful. Mattie is getting better every day more and more.
Insurer: Nationwide
By: Sarah
Simply the best!
Every aspect of the Nationwide experience has been tremendous! From the ease of filing claims, quick turnaround time and reimbursement, plus great personal customer service! We appreciate the variety of plans offered to fit our needs as well!
Insurer: Nationwide
By: Janice
The best pet insurance i have ever had!
Nationwide has provide us with amazing customer service as well as quick payments for all of our claims. The online forms have been super easy to complete and response time has been very quick. Dealing with our sick pet has been overwhelming, but Nationwide has made our claim requests quick and effortless and has always reached out to check on our pet. Thank you and will definitely be renewing next year.
Insurer: Nationwide
By: Mary
Riley having stomach problem
Great service. Always a good experience
Insurer: Nationwide
By: John
Awesome
Thank you for being there.. About a year ago Teddy started limping. He tore his CCL and he was not bad enough to need surgery so we are doing preventative maintenance. Hopefully he will not need surgery. Thank you for processing the claims in lightening speed!!! That is awesome. And thank you for always sending a "checking up on Teddy" email.
Insurer: Nationwide
By: Michele
Fast, fast, fast...
Easy claim process... as easy as it gets! Great service! A+
Insurer: Nationwide
By: Coralys
A wonderful company
I cannot say enough about Healthy Paws. I used to have VPI pet insurance and they were nowhere near as good. I switched to Healthy Paws when VPI denied a claim for giardia treatment claiming they don't "pay for parasites." Even though there is no preventative for giardia. I am so glad I switched ! Healthy Paws is a pleasure to deal with.
Insurer: Healthy Paws
By: Dale