Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Just a little snag this time (see below). But you handled it well.
Just one little snag. The staff at my vet's office sent the request in to you the day after the treatment (which they had done with all treatments related to her indulent ulcer), and apparently it had never arrived. When I finally realized that I hadn't heard from you, I called. You requested that I call our vet and have the info, and bill, faxed to you again. They did. The check arrived within a few weeks. P.V.
Insurer: Nationwide
By: Patty
Peace of Mind and Ease of Use
I've told everyone I know that pet insurance is a must - and ASPCA Pet Insurance has been a great provider. I've never had to make hard choices regarding my animals' care, because I know their medical expenses—for tests, medications, and procedures—are covered. Usually they only need preventive care (checkups, etc.) but the couple of times they've needed more, whether for an accidental injury or illness, I've had the peace of mind of knowing I don't have to worry about vet costs. I recently used the 24-hour vet line during a late-night emergency and that was incredibly helpful too. Claims are easily filed online and paid out promptly, so all in all I've had a great experience!
Insurer: ASPCA
By: Lydia
I love Embrace
My 7 year old boxer, Boomer had TPLO surgery. It’s been a very stressful time but Embrace has made the insurance claim quick, easy, and simple. They are a great company and I highly recommend them! Thank you, Embrace!
Insurer: Embrace
By: Wallis
So thankful for the ease and understanding.
I really am appreciative of the coverage and service that is provided by Nationwide!!
Insurer: Nationwide
By: Scott
Best and easiest insurance company to work with.
I have two dogs covered through Nationwide pet insurance. Their service is great. The claim process is very simple and they provide multiple ways to submit. Claims are also resolved in a timely manner. Very easy to do business with them.
Insurer: Nationwide
By: Laura
Wish they had less exclusions but appreciate the prompt claim payments.
Great customer service. Quick claim payments. Wish they had less exclusions but I think thats about the same no matter which pet insurance company you use.
Insurer: Nationwide
By: Sondra
Love nationwide pet insurance company. Peace of mind when your pet is sick
Jake is feeling a lot better. Thanks for check8 g in on him nationwide pet insurance. Your the best. Made our day Donna
Insurer: Nationwide
By: Donna
Glad I got dog insurance!
This is my 4th dog, and after going through Cana er treatment with my last dog, I decided I was going to get dog insurance for my new pet! I’m so glad I did - as all puppy’s do, he got into some things he shouldn’t have and has been having some intestinal problems - a lot of trips to the vet, and emergency vet. Nationwide has been very good about paying my claims, and it is so easy to fill out the form and submit it - best thing I ever did - I highly recommend this company for dog insurance!
Insurer: Nationwide
By: Karen
I would highly recommend Nationwide to all
Again your service is outstanding and would recommend your company to anyone
Insurer: Nationwide
By: Dora
Best pet insurance around!! Wouldn’t switch for anything!
I have had Nationwide (formally VPI) for 13.9 yrs. They have always come through for me for both of my fur babies. It’s such a weight lifted off my shoulders when I have to bring them in for anything because I know that Nationwide has my back (financially). They are caring and fast with the turn around time for claims. Thank you Nationwide for “being by my side”!
Insurer: Nationwide
By: Angela