Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I wish people insurance was so easy!
Our American Bulldog Mix (Bella) had to have a mast cell tumor removed, without much warning. Suddenly, we were hit with more than $1600 is bills between the doctors visit and the surgery. We've had Healthy Paws insurance for both our dogs so I knew the claim process would be easy, but that ease is sure appreciated when you're dealing with a 100 lb patient who refuses to wear a cone (she would thrash to the point we thought she'd bust a stitch) and thus needed either me or my husband to be with her... for TWO weeks! It took five minutes to file the claim, and we received our reimbursement before her stitches were even out. Then Healthy Paws followed up with a lovely email checking to see if she was okay. All of our beautiful dogs have been rescued after experiencing terrible trauma as puppies, so having insurance has allowed us greater peace of mind to take care of their needs. I always recommend Healthy Paws! I tell my friends to get it as soon as they have a pup... not to wait. If we're lucky to not have to use it, BONUS! Thank you, Healthy Paws. Keep up the great work!
Insurer: Healthy Paws
By: Lori
Worth the money!
This is a wonderful company. I have had horse insurance and dog insurance and this company by far surpasses price and the fact that part of what I pay goes to help homeless dogs really makes me feel good about paying my monthly fee as well. I was moved to post when I had a couple services combined and instead of reaching out to me or finding the one lab that was approved they just paid both because they wanted to take care of my dog! They help me save hundreds a year as I do a lot of preventative testing and help keep my baby healthy! Wonderful company!
Insurer: Healthy Paws
By: Stephanie
Peace of mind
Our dog had a rather large abscess that ran from her eye to her lower jaw and into her nasal cavity. She was very, very sick and required hospitalization. We weren't sure what Nationwide would cover, but were very happy and surprised on how much they did cover. It was peace of mind. One less thing to worry about as we were navigating her illness. Uploading claims were super easy and paid within a week, if not less. Nadine isn't out of the woods yet, and may need a surgery on her eye, but we feel confident that we have the right insurance policy to help us navigate this health crisis.
Insurer: Nationwide
By: Janice
Fabulous customer service
Excellent customer service and speed of assessment and payment of claim.
Insurer: Trupanion Canada
By: Candace
Use this pet insurance.
Lovely and caring phone rep. Very knowledgeable.
Insurer: Trupanion
By: Lisa
Excellent service.
Prompt resolution, always helpful, easy process to file a claim.
Insurer: Trupanion
By: Judy
FAST, PROMPT AND KIND
As always, we are grateful that you were able to reimburse part of our bill for Hannah. Your fast turn around time is one you can be very proud of.
Insurer: Trupanion
By: Cathi
Easy To Work With
Very easy to do. Quick response back.
Insurer: Trupanion
By: Matthew
Why you need Trupanion for your pet!
Always prompt and efficient in handling my claims. The process is very user friendly.
Insurer: Trupanion
By: Annette
Best Insurance
I tried to insure my rescue doodle with the insurance company I had for my other dog. This company wanted all sorts of documentation that I couldn't provide because the dog is a rescue. Pets Best was very easy for me to enroll my dog and the few claims I've submitted have been handled much faster than the competition.
Insurer: Pets Best
By: Eileen