Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Great service for pet owners
Have been a member for several years. This is a great service for pet owners in helping with reimbursement of vet bills.
Insurer: Nationwide
By: Barry
Nationwide is the absolute best!!!!
You guys are the absolute best!!! You process the claims within a week!!! Absolutely love it!!!
Insurer: Nationwide
By: patricia
Love Nationwide
I love the ease of submitting my claim as well as the direct deposit to get the money faster. Nationwide has always been there when my Lola had to go to the vet when she wasn't feeling well or even her yearly checkup. If I hadn't had Nationwide these past few months I know I would have been short on money.
Insurer: Nationwide
By: Jayne
Couldn't do it without them!
Very, very happy with our pet insurance (in fact, I just recommended them to my sister who signed up for a policy). I have an older Shih Tzu rescue and we couldn't do it without Nationwide/VPI. And lately, the review process for claims has been even faster! Love it!
Insurer: Nationwide
By: Heather
NATIONWIDE rated #1 for your family pet to keep them healthy and happy!
Our cat, Marbles, was diagnosed with early stages of gingivitis during her annual dental exam. Thank goodness for Nationwide pet insurance to cover a major portion of her tooth extraction. As Marbles is our family pet, it was very important to have this procedure done to alleviate any future problems! The claim service online was convenient and efficient. I was able to receive payment quickly and efficiently. I would definitely Nationwide for all your family pets!
Insurer: Nationwide
By: N.
Excellent insurance!
Very fast service. I'm impressed!
Insurer: Trupanion
By: Sharon
Speed and Ease
Trupanion' s claims process is SO quick and easy. I never dread submitting a claim and that is a big relief. Even more of a relief is how quickly payment is received it always arrives before the credit card bill!
Insurer: Trupanion
By: Samantha
Amazingly easy and quick to submit a claim!
Amazingly easy and quick to submit a claim!
Insurer: Trupanion
By: Julie
Quick and easy!
The claims process was fine before, but is now super easy and quick. I always recommend Trupanion to friends that have pets, easy to manage claims and quick payment.
Insurer: Trupanion
By: Cynthia
Clarification
I love working with you guys. You do a great job supporting my animals. I only have two comments. I wish there was an option to add on dental insurance to a current policy without getting a whole new policy. I also do not understand the deductible. I have been paid on several claims for anything and then was denied because I didn’t meet my deductible. Does this have to be met for each claim or combined claims? And does it max out and then you start over? Thank you! Sarah
Insurer: Nationwide
By: Sarah